Job Description

The Market Director (MD) is responsible for overseeing the District Managers and ensuring overall successful sales and operational execution strategy within his or her assigned market at Prime Communications ("Prime" or "Company"). Responsibilities include: all aspects of market staffing, employee development, time management, and the implementation of all Company initiatives to ensure annual sales growth. An MD is a role model and people developer, anticipates issues, solves problems, makes well-informed business decisions and manages the workforce. The MD is expected to build the capability of their team and drive execution of Company sales, people, and operational objectives through their District Managers.
Impactful Training & Development
* Lead overall training execution throughout all levels of their market.
* Continually evaluate skillsets, drive behavior changes and coach the management staff in execution of daily tasks to maximize sales.
* Identify and develop key RSMs and DMs for succession planning.
* Build the AT&T relationship by establishing and maintaining continual engagement with local AT&T field leadership.
Drive Topline Sales
* Review and analyze sales data to drive store and market opportunities.
* Implement selection, training, or sales promotion activities to improve sales metrics.
* Analyze sales potential of new and existing store locations, recommend merchandising improvements, relocations, or closing of existing stores.
* Support key Prime initiatives that drive sales development.
Personnel Management
* Perform required audits to oversee compliance of market personnel with established Company policies and standards, such as safekeeping of Company assets, personnel practices, security, sales and record-keeping procedures.
* Drives sales performance; meeting individual, store and market sales goals through coaching, training, continually. developing a sales team, monitoring and reviewing sales team progress.
* Conduct orientation and train the management staff in the execution of daily tasks and to maximize sales.
* Participate in administering Company policies and developing long range goals and objectives.
* Lead, plan, and anticipate the recruiting efforts at all levels within their market to meet critical business needs.
Communications & Public Relations
* Serve as a representative of AT&T and the Company.
* Communicate Company promotions, operational changes and overall goals with team.
* Communicate key information to the Service Center to enable tailored promotions and marketing for location needs.
* Maintain an open line of communication with all market personnel, leadership, and Service Center.
* Report potential problems and offer solutions to perceived shortcomings in any Prime Communications system, practice or policy.
* Actively promote the Company and AT&T outside of the workplace for the purpose of driving sales.
* Safeguard codes, passwords, and proprietary Company assets.
Other Duties and Responsibilities
* Ensure proper implementation of Primer values, goals, and aspirations within their respective market to foster an optimum culture of positivity.
* Contribute to a respectful and professional work environment.
* Take personal responsibility for all problems within their control.
* Remain abreast of all changes within the wireless industry. Qualifications
Requirements
* Ability to develop and train work force while building relationships.
* Ability to provide outstanding customer service.
* Ability to adjust priorities and manage time wisely in a fast-paced environment.
* Ability to communicate in a clear, concise, understandable manner, listen attentively to others, understand materials, and provides instructions to all employees.
* Bachelor's degree in business or equivalent field with experience.
* 5+ years of sales/general management experience with successful personal sales and customer service background.
* Ability to work a full-time schedule including nights, weekends, and holidays; including addressing any Loss Prevention escalations around the clock.
* Ability to travel at least 75% of the time within their respective markets.
* Must be able to relocate if necessary.
Working conditions
* Ability to lift up to 10 pounds.
* Ability to bend, squat and stretch for purposes of inventory and stocking.
* Requirement to stand for long periods of time when conducting store visits in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA).