Job Description

Career Category

Sales & Marketing Operations

Join our team at AMGEN Capability Center Portugal, number 1 company in Best WorkplacesTM https://www.greatplacetowork.pt/ ranking in Portugal in 2024 (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 500 talented people and more than 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

Primary Market Research Senior Associate

LIVE

What you will do

The Commercial Insights team at Amgen plays a pivotal role as a strategic partner to Commercial leadership, offering data-backed insights crucial for driving commercial success. In this vital role the Commercial Insights Sr Associate will be part of the primary market research team executing Amgen US tracking studies (ATUs, Chart Audits, PETs & DTC Effectiveness). Enhancing the value of these tracking insights through strategic integration of primary market research with secondary data, tactical data, and internal insights will be critical to delivering on the value to our commercial teams.

The Commercial Insights Sr Associate will help deliver primary market research and insights into Amgen’s US brands. The individual in this role will act as a point of contact between the assigned Brand/Asset Teams and Customer Data & Analytics (CD&A) insight generating functions, translating business needs into deep market understanding and actionable outputs.

The successful candidate is an excellent business partner who can guide stakeholders through process details in the day-to-day execution of PMR tracking work and assist with integration of insights across sources, including secondary data analysis. Acting as a trusted execution consultant to those teams, this person’s communication and interpersonal skills will complement strong technical ability in quantitative primary market research. You will help uncover the “So What” in the data and clearly articulate the “Now What.”

The responsibilities of the role will include:

• Support brand planning and performance rhythms by preparing inputs for monthly monitors and regular performance/strategy updates to brand stakeholders.

• Execute and integrate brand performance insights across PMR tracking programs (ATU, Chart Audit, PETs, DTC Effectiveness), ensuring timely, accurate, and compliant deliverables.

• Coordinate across CD&A functions (e.g., secondary analytics, forecasting, advanced analytics) to connect analytical outputs into a cohesive story that informs brand decisions.

• Challenge assumptions by raising data-driven hypotheses and alternatives; escalate risks or anomalies and propose mitigation steps (e.g., sample/source adjustments, instrument refinements).

• Contribute to PMR capability building by researching and piloting new tools/methods and adopting internal/external best practices under guidance from a Manager.

• Translate PMR findings into actionable insights with clear narratives, visualizations, and recommendations tailored to brand objectives.

• Ensure compliance and quality for both routine and ad-hoc projects, adhering to Amgen SOPs and service-level expectations for quality, timeliness, and budget.

• Build productive cross-functional relationships with partners such as Global Marketing, Sales Ops, Global Strategic Sourcing, and Compliance to align on objectives, inputs, and outputs.

• Communicate effectively with internal partners across ACCP and the US office, and with external vendors, to prioritize business needs and enable effective insights generation.

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The market research professional we seek is a collaborative partner with these qualifications.

Minimum Requirements:

• Minimum 3 years of experience in market research, data and analytics, or consulting experience

• OR Master’s degree and 3 years of market research, analytics and/or consulting experience

• OR Bachelor’s degree and 5 years of market research, analytics and/or consulting experience

• University Degree in commerce, finance, economics, mathematics, healthcare or related field

• Fluency in English, both in written and oral communication

• Strong Excel and PowerPoint knowledge

Preferred Requirements:

• Experience within the Pharma/Biotech sector is a plus.

• Hands-on research planning: Translate business questions into research-ready objectives and execute tracking plans (ATU, Chart Audit, PETs, DTC Effectiveness) with guidance as needed.

• Working knowledge of pharma market and HCP/patient PMR techniques; comfortable with questionnaire design, sampling, and tab/analysis plans.

• Analytical skills and the ability to take complex information sets and translate them to actionable outcomes

• Contribute to identifying and implementing new methodologies and data sources to enhance Amgen analytics capabilities

• Understand core brand KPIs, competitive dynamics, access drivers, and translate insights into actionable recommendations.

• Build credibility with cross-functional partners; deliver concise updates and present findings to brand teams and senior stakeholders when needed.

• Excellent oral, written and presentation skills with ability to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management

• Plan timelines, juggle multiple studies, and meet quality, timeliness, and compliance expectations.

THRIVE

What you can expect of us

• Vast opportunities to learn, develop, and move up and across our global organization.

• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.

• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.