Job Description

Employment Type:

Full time

Shift:

Day Shift

Position Purpose The Primary Care Business Services/Referrals Specialist functions in a supportive role in the healthcare team to facilitate the patient follow in the practice. Responsible for performing all business functions including greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments.

What you will do

• Accurately registers patients ensuring that the information required is obtained and verified, confirming identity, address, phone numbers, PCP, insurance, co-pay, and other pertinent information in order to complete patient registration
• Greets and communicates with patients via phone or in person in a courteous and professional manner
• Responsible for taking the lead in complex scheduling specialty referral appointments at checkout. Able to understand and schedule referral appointments across all specialties
• Cross covering other positions within the various departments or sites when assigned.

Minimum Qualifications:

• Requires minimum High School Diploma or equivalent. College coursework in secretarial or medical sciences preferred.
• Minimum of two (2) years of experience within a medical office or billing department required.
• Previous scheduling experience with Epic EMR system strongly preferred.
• Knowledge of patient billing and medical terminology preferred

Position Highlights and Benefits

• Full Time 40hours M-F days
• Our Mission and Core Values
• Great benefits and Health Insurance Coverage
• Career growth and advancement potential
• Award-winning Hospitals and Departments

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.