Job Description

Discover a rewarding career path with Avance Care, where innovation meets compassion.

Avance Care is rapidly growing, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte region, and Wilmington, NC, and we are looking for passionate individuals to grow with us. As one of North Carolina’s largest independent primary care networks, we are redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.

Join our Front Desk team and play a vital role in creating a positive patient experience. As the first point of contact for our patients, you will help foster a warm, welcoming environment while ensuring a smooth and supportive experience from check-in through check-out We are currently recruiting for multiple clinic locations across the Triangle with a variety of schedule options available

Our clinics operate in a fast-paced, high-volume environment, and we are seeking candidates who thrive in a dynamic setting while maintaining professionalism, accuracy, and exceptional customer service

Selected Responsibilities:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably have a related degree and at least one year of Medical Front Desk experience

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.