Job Description

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

DHL Lebanon is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place to Work in Lebanon for consecutive years since 2023.

Join DHL Express and be part of a global network built on service excellence, quality, and sustainability. Together, we connect with people and improve lives through the power of international trade—not only for our customers, but for every member of our team.

Discover more about our culture, our people, and our purpose: https://careers.dhl.com/global/en

ABOUT THE ROLE

We are looking for a highly analytical and commercially minded Pricing Analyst to join our Commercial team. The Pricing Analyst will support the development, implementation, and monitoring of local and MENA pricing strategies, with the objective of driving profitable and sustainable growth. Working closely with Sales and Commercial Management, the role will provide pricing expertise, commercial analysis, and actionable insights to support customer opportunities, pricing decisions, revenue growth, profitability, and customer retention. This role goes beyond reporting numbers. The successful candidate will be expected to understand what is driving business performance, identify risks and opportunities, and translate complex data into clear and practical commercial recommendations.

KEY RESPONSIBILITIES

• Support the development, execution, and monitoring of local and MENA pricing strategies in line with business objectives, market conditions, and profitability requirements
• Partner with the Sales team on pricing requests, customer opportunities, tenders, rate reviews, and commercial solutions
• Balance commercial competitiveness with revenue growth, customer retention, and profitability
• Analyze customer, revenue, shipment, weight, pricing, and profitability performance to identify trends, risks, and opportunities
• Provide clear, data-driven recommendations to Commercial Management and Sales to support pricing decisions and profitable growth
• Monitor key commercial and pricing KPIs, identify performance gaps, and proactively highlight areas requiring management attention
• Prepare accurate and timely management reports, dashboards, presentations, and ad hoc commercial analysis
• Support customer and portfolio reviews by analyzing revenue development, pricing performance, shipment profiles, profitability, and business trends
• Prepare and maintain special rate tariffs and customer pricing structures, including weight-break calculations
• Ensure approved pricing actions and commercial initiatives are accurately and promptly implemented in the relevant systems
• Coordinate pricing actions for loss-making or underperforming customers in collaboration with Area Pricing, Sales Executives, and Sales Management
• Support the annual General Price Increase process, including preparation, implementation, customer database management, tracking, and performance analysis
• Prepare monthly and annual commercial performance reviews to support Sales Management, customer reviews, and business planning
• Conduct revenue, product, customer, and sales performance analysis as required by Commercial Management
• Support budgeting, forecasting, and commercial planning through the preparation and analysis of relevant data and performance files
• Monitor and analyze relevant market and competitor information to support pricing decisions and commercial planning
• Manage pricing-related requests and approvals, including applicable waivers, insurance, and other commercial pricing requirements
• Maintain high standards of data accuracy, consistency, and quality across pricing, reporting, and analytical activities
• Identify opportunities to improve and automate pricing reports, dashboards, and analytical processes
• Collaborate effectively with Sales, Finance, Customer Service, Operations, IT, Area Pricing, and other relevant stakeholders

YOUR PROFILE & QUALIFICATIONSBachelor’s degree in business administration, Finance, Economics, Statistics, Data Analytics, or a related fieldPrevious experience in pricing, commercial analysis, sales support, business analysis, or reporting is preferredStrong analytical and numerical skills, with the ability to interpret complex data and translate it into clear commercial insightsAdvanced proficiency in Microsoft Excel, including confidence in working with large datasets and complex analysisStrong PowerPoint and presentation skills, with the ability to prepare professional, management-level reports and presentationsExperience with Power BI, data visualization tools, and dashboard development is considered a strong advantageExcellent written and spoken EnglishStrong communication and presentation skills, with the confidence to explain analysis and recommendations clearlyStrong commercial awareness and an understanding of customer, revenue, pricing, profitability, and market dynamicsHigh attention to detail, accuracy, and data qualityProactive and solution-oriented, with the ability to identify issues and opportunities rather than simply report resultsStrong organizational and time-management skills, with the ability to manage multiple priorities and tight deadlinesAbility to work independently while collaborating effectively with Sales, Management, and cross-functional teamsA curious and analytical mindset, with the ability to look beyond the numbers and understand what is driving business performanceWhy Join DHL Express?Be part of a global leader in logistics and innovationWork on cutting-edge AI and digital transformation initiativesCollaborative and dynamic international environmentOpportunities for growth, learning, and impactCareers at DHLAt DHL, we believe our people are our greatest asset. We are committed to building an inclusive environment where innovation, teamwork, and excellence thrive.