Job Description

We’re looking for a Pricing Analyst to support pricing and cost modelling for our Customer Experience (CX) services across onshore and offshore delivery.

This is a hands‑on, technical pricing role focused on pricing accuracy, cost modelling and margin integrity. You’ll work closely with Finance, Operations and Commercial teams to support new deals, renewals and repricing activity through robust, well‑reasoned pricing outputs.

This is not a sales or negotiation role, but it does require strong commercial awareness and the ability to clearly explain pricing logic and assumptions to internal stakeholders.

What you’ll be responsible for

• Building and maintaining detailed CX pricing models across voice, non‑voice, blended and outcome‑based services
• Translating operational assumptions into unit‑based pricing (hourly, FTE and transaction‑based)
• Maintaining core cost assumptions including wages and statutory on‑costs, shrinkage, utilisation, productivity, spans and layers, shift loadings, overtime, weekends and public holidays
• Supporting rate cards and pricing frameworks for Australian and offshore CX delivery
• Preparing deal‑specific pricing models for bids, tenders, proposals and repricing activity
• Performing sensitivity analysis on volumes, ramp‑ups and productivity assumptions
• Clearly documenting pricing logic, assumptions and margin outcomes for internal approval
• Validating pricing models for accuracy, completeness and consistency
• Maintaining pricing documentation, assumption libraries and version control
• Supporting post‑implementation reviews by comparing priced assumptions to actual outcomes
• Partnering with Operations, WFM, HR and Finance to source accurate cost inputs
• Responding to internal queries on pricing logic and assumptions

What we’re looking for

• 5–7 years’ experience in pricing, cost modelling or commercial finance, ideally within a CX or BPO environment
• Strong understanding of offshore CX cost structures, particularly contact centre delivery
• Advanced Excel and financial modelling capability
• High attention to detail and numerical accuracy
• Ability to clearly explain pricing logic to non‑finance stakeholders
• Strong analytical and structured problem‑solving skills
• Experience managing multiple pricing requests under tight timelines
• Exposure to BI tools such as Power BI or Tableau is desirable but not essential.

Why join us

• Hands‑on pricing role with meaningful commercial impact
• Exposure to onshore and offshore CX delivery models
• Collaborative environment working closely with operations and finance
• Opportunity to deepen technical pricing and modelling expertise

Ready to apply?

If you’re a detail‑driven pricing professional who enjoys building robust models and supporting commercial decisions through sound analysis, we’d love to hear from you.