Job Description

Prevention Education Support Officer

Technical 3A

Publish date: Thursday 26th March 2026

Closing date: 12noon, Friday 13th April 2026

Salary: £28,142 – 29,540

Hours: 37

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

An exciting opportunity has arisen to join the Prevention Team as Education Support Officer.

Working directly to the Education Officer, the successful candidate will be working across our service area, providing advice, guidance support and training for those who deliver our education programmes to children and young people.

The postholder will play an integral role in supporting the development and improvement of the content and resources for delivery of the programmes, to ensure they align to emerging risks, are inclusive and accessible, and meet the needs of those who deliver and receive the educational input.

Key to your success will be your highly developed interpersonal skills, your ability to communicate effectively with a wide range of people, and in building and maintaining professional working relationships with the wider Prevention Team, Operations and internal and external stakeholders.

Responsibilities

• provision of training, advice and guidance for staff and volunteers

• support training for internal staff and teams, partners, schools, and community groups

• provide support to the Education Officer to develop education resources

• ensure educational resources are in place

• liaise with communications and marketing colleagues in the targeting and design of prevention communications materials

• support the implementation of ICT systems for the delivery of prevention activities and programmes

• marketing and promotion of activities and education programmes

• supporting the quality assurance and evaluation of education programmes.

Experience and skills

Essential

• a broad knowledge and understanding of all areas of Prevention

• deliver training to a range of audiences

• planning, monitoring and evaluation processes, collating and assessing customer feedback and outcomes

• partnership working

• able to work on own initiative and in an autonomous environment, but adapt to team working when required

• use of technology including MS O365

• trusted and able to deal with confidential issues

• good interpersonal skills and ability to communicate effectively with a wide range of people

• able to build and maintain working relationships with various stakeholders.

Desirable

• relevant current educational experience of working with young people and adults.

Benefits

We offer a friendly working environment and benefits including:

• flexible and agile working arrangements

• on-site free gym facilities

• free parking.

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

In addition, employees have access to:

• 24/7 Employee Assistance Programme

• wellbeing programmes

• ‘blue light’ discounts across many retailers through partner schemes

• Sports and Welfare scheme (for a small fee) – with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

To apply, please complete the application questions in line with the job description (linked below). The closing date for applications is midday on Friday 13th April 2026.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Nadia Ambreen on 07973 810 465, by Teams message, or by email at nadia.ambreen@wmfs.net or alternatively Andrea Simmonds on 07973 810 469, by Teams message or by email at andrea.simmonds@wmfs.net

Line Manager