Job Description

Customer Services

• Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
• Meeting TATs (Turn Around Time) for transaction processing

Control and Compliance

• Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
• Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating

Branch Security

• Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.
• Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.
• Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.

Reporting

• Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management

Operational Execution

• Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
• Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
• Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor/customer.

Location: Pan Pakistan

Minimum qualifications:

• Graduation in any discipline.

Minimum experience:

• Preferred experience of 2-3 years (Fresh Graduates can apply)
• Job Specific Skills:
• Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
• Attention to detail and proficient with numbers
• Excellent observation and time management skills
• Ability to handle pressure professionally, honestly and integrity to fulfil the role.