Job Description

WINANS COFFEE & CHOCOLATE

PRESIDENT / INTEGRATOR

Are you a retail and hospitality leader through and through, someone who is all about the customer and understands that everyone is your customer? Do you see a problem and immediately start looking for the solution? Can you handle a lot at once, switch focus quickly, and keep the team moving when people need you? If you are a strategic, hands-on leader who loves small businesses, responsible growth, and the chance to build something meaningful without losing what makes it special, we want to talk to you!

Our ideal President / Integrator is someone who:

• Has the scar tissue to lead through complexity without losing energy, perspective, or belief in what is possible
• Loves the pace, people, and real-world problem solving that come with hospitality, retail, franchising, and multi-location operations
• Brings the leadership presence to make people feel seen, focused, and energized to get the right work across the finish line
• Creates accountability without fear, helping people understand what matters, what good looks like, and where they own the outcome
• Understands that growth is a contact sport and brings the work ethic, presence, and follow-through to stay all in
• Is excited to learn a beloved business deeply, earn credibility, and become a trusted leader
• Makes the complex feel simple, helping people understand where we are, where we’re going, and what matters next
• Gets excited by the entrepreneurial side of the business: building stronger teams, supporting franchise owners, improving store performance, and creating local chocolatiers!

Our ideal President / Integrator understands that this is a people business. You are energized by the chance to strengthen a beloved regional brand, create clarity for the team, support franchise owners, and help Winans grow in a way that protects its quality, its legacy, and its soul.

RESPONSIBILITIES

As President / Integrator, responsibilities include, but are not limited to:

• Lead the business day-to-day, translating the company vision into clear priorities, decisions, ownership, and execution
• Lead, manage, and hold accountable the leadership team across store operations, franchising, marketing, finance, production, and people/culture, ensuring the right people are in the right seats as the business grows
• Create clarity around what matters most, reducing competing priorities and building a stronger cadence for communication, issue-solving, and follow-through
• Build a stronger franchise support and relationship-management model, ensuring franchisees receive clear communication, consistent expectations, better onboarding, field support, launch readiness, and well-planned systemwide rollouts
• Strengthen company store performance and support infrastructure, with a focus on profitability, customer experience, staffing, training, cleanliness, merchandising, inventory discipline, and brand standards
• Break down silos across retail, franchise, production, marketing, and finance so the business operates as one connected system
• Build trust and accountability across the organization by setting clear expectations, making sound decisions, and helping people understand what good looks like
• Own the EOS rhythm, including Rocks, scorecards, L10s, issue solving, and leadership-team follow-through
• Professionalize systems, standards, and decision-making without making the business feel corporate, rigid, or disconnected from its roots
• Drive sustainable growth and profitability by improving visibility, discipline, and execution across the business

** This is a full-time, onsite position in Piqua, OH requiring regular on-site presence across Winans locations.**

QUALIFICATIONS

Required

• 3+ years of senior operations or business leadership experience with direct responsibility for running a company, division, region, or business unit
• Leadership experience within a franchisor organization, including franchise operations, new location/franchise launches, and systemwide rollouts
• Experience scaling a business entity from approximately $10M to $30M+ or through similar growth with direct, hands-on leadership
• Experience leading, developing, and holding accountable leaders across multiple levels
• P&L ownership and cost control across multiple locations
• Multi-location leadership experience across 5+ brick-and-mortar locations
• Experience in a hospitality, retail, or customer-facing service environment

Preferred

• Experience supporting franchisees, owner-operators, dealers, or other independent business owners
• Food and beverage operations experience
• Premium retail or elevated customer experience background
• Retail operations experience with inventory, seasonality, or product launches
• Experience in a product-based business with manufacturing, distribution, or supply chain complexity

Desired

• Experience helping a franchise or multi-location brand grow from fewer than 20 locations to 40+ locations
• Integrator experience, including EOS®, Pinnacle, or a similar operating system
• Experience in a founder-led, family-owned, or legacy brand environment

THE COMPANY – Winans Coffee & Chocolate

Winans Carriage House Candies opened 1961 in Piqua, Ohio, continuing a family confectionery tradition that began in the early 1900s. In the 1990s, Winans added small-batch, house-roasted coffee and grew from one shop into a multi-location Ohio brand.

Today, Winans operates 21 Ohio locations, a modern factory, and a 6,000-square-foot roastery. Through all this growth, one thing has stayed the same: Winans is still rooted in craft, quality, and creating real joy through hand-crafted chocolates and responsibly sourced, small-batch roasted coffee.

Core Values:

1. Quality Mindset
2. Win Your Season
3. Passionate For What You Do
4. Do What You Say You're Going to Do
5. "We" vs. "Me" Attitude

WHY WORK WITH US?

Winans is a brand people love. Our products, stores, history, and customer loyalty give us a strong foundation to build from, and we have a real opportunity to make the business stronger without losing what makes it special.

You’ll love working with us if you’re excited by:

• Being part of a brand people have a personal connection to
• Working with products that bring joy to customers every day
• Joining a business with deep roots, strong loyalty, and room to grow
• Helping a good company become more focused, consistent, and ready for what’s next
• Making positive change alongside a team that cares about the business
• Leading intentional, measured, and quality-focused growth to establish a timeless regional brand

Salary: $190,000 - $240,000

Benefits: Medical, Dental, Vision, PTO

If you’re ready to help a regional chocolate and coffee brand grow the right way - empowering one local chocolatier at a time - apply today!