Job Description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The salary range for this position is $350 to $485K annually. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will consider your skills, relevant experience, if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.As a senior leader within the MGB Community and Office of the COO, the PCOO provides input for system initiatives, participates actively in system-wide planning and operations groups, and champions system-wide programs, such as Enterprise Asset Management, Ambulatory Care Transformation, Digital Initiatives, Value-Based Care, and Site of Care planning, among others. The PCOO ensures that hospital functions, such as communications, marketing, IT, HR, and others, are fully and appropriately integrated into the corresponding system-wide functions.

Qualifications

Principle Duties and Responsibilities:

• Responsible for Inpatient and Outpatient Operations, including interdisciplinary initiatives with nursing, clinical support services, and hospital-based faculty, and clinical and operational initiatives.
• Works with local and system leaders to develop performance goals aligned with the MGB system goals and strategy; monitors appropriate metrics to ensure goals are met.
• Ensures safe, high-quality, efficient, and effective delivery of services.
• In collaboration with interdisciplinary hospital, nursing, and physician leaders, directs the development and implementation of process improvement initiatives to enhance patient safety and quality measures across the continuum of care.
• Assures compliance with TJC, OSHA, DPH, and state and federal regulations. Partners with Compliance for audits as needed and/or directed.
• In alignment with MGB leadership and policies and serves as the liaison between the hospital and the local community. Works with MGB community health leaders to engage on community health needs and with community leadership to further the MGB mission and the hospital’s role in promoting it.
• Collaborates with leadership at other hospitals on issues related to board relations, community relations, medical affairs, and philanthropy.
• Ensures healthy, collaborative relationships among faculty, nurses, and staff.
• Overseeing nursing and operational leadership; ensures the provision of collaborative, safe, and high-quality care, and the timely and efficient use of the assets across MGB.
• Leads Enterprise Asset Management activities, including achieving alignment with system performance goals and initiating improvement processes locally to optimize operational efficiency. Analyzes data to understand the drivers of capacity and works with clinical and operational teams to improve access and throughput, including key metrics such as adjusted length-of-stay, discharge times, and testing/consultation turnaround times.
• Performs other duties as assigned
• Comply with all policies and standards

Can this role accept experience in lieu of Education requirements?

No

Qualifications:

• Master’s Degree, Health Administration or Related Field of Study
• Doctorate, Related Field of study – Preferred

• 8-10 administrative/management experience required, preferably in a community environment.
• Supervisory experience required.

Skills:

• Strong strategic and analytical skills, with the ability to develop and implement effective healthcare solutions.
• In-depth knowledge of healthcare regulations, policies, and standards.
• Strong business acumen, with the ability to develop and execute successful business strategies.
• Ability to work well under pressure, meet deadlines, and manage multiple projects simultaneously.

Additional Job Details (if applicable)

Physical Requirements

Remote Type

Onsite

Work Location

123 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.