Job Description

The Prescription Refill Nurse is a critical member of our healthcare team, responsible for ensuring the safe and timely renewal of patients' prescription medications. This role requires a Registered Nurse (RN) who is detail-oriented and skilled in patient communication. The nurse will utilize clinical knowledge to accurately refill prescriptions, coordinate follow-up appointments, and ensure comprehensive documentation and billing.

Hybrid remote after onsite training and orientation. Nurses in this role will work in a hybrid model, with responsibilities performed both in-office and remotely based on operational needs and performance expectations.

Essential Qualifications:

Education:

• Associates of Science in Nursing (ASN Required

Licensure:

• Current and valid Registered Nurse (RN) license in the state of practice.

Certifications:

• Basic Life Support (BLS) certification.
• Certification in Medication Administration or similar is a plus.

Skills:

• Strong attention to detail and organizational skills.
• Excellent communication and patient interaction abilities.
• Proficiency in electronic medical records (EMR) systems.
• Ability to interpret and follow medical protocols and flow charts.
• Strong problem-solving and decision-making capabilities.

Work Experience:

• Minimum of 2 years of clinical nursing experience preferred.
• Experience in a primary care or outpatient setting is advantageous.
• Prior experience with prescription management is a plus.

15 Essential Functions:

1. Conduct thorough reviews of prescription refill requests from patients.
2. Verify patient information and prescription details for accuracy.
3. Utilize clinical judgment to determine the appropriateness of refills per established protocols.
4. Collaborate with prescribing physicians to confirm or modify prescription orders as necessary.
5. Follow proper procedure flow charts to ensure standardized refill processes.
6. Communicate with patients regarding the status of their refill requests.
7. Forward patients requiring appointments or laboratory tests to the appropriate location.
8. Accurately document all refill activities in the electronic medical records, noting "refill sent per protocol."
9. Address WEB encounter responses and document reasons for changes in prescriptions, such as switching to a Multum medication.
10. Maintain confidentiality and comply with all regulations regarding patient information.
11. Participate in continuous quality improvement initiatives related to medication refills.
12. Engage in ongoing professional development to stay current with industry standards and best practices.
13. Process medication prior authorizations by navigating complex insurance requirements
14. Efficiently in handling the denial and appeal process.
15. Manage a high-volume workload within a timely manner.

About WMC:

The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; a fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today’s healthcare environment.

About North Country Healthcare (NHC):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.