Position Purpose

To provide support to the Solution Architect team

Vision & Core Values

Data#3’s vision is to harness the power of people and technology for a better future. These core values define the expected behaviours of our people, which in turn shape the culture of our business.

Key Responsibilities

• 
  Contributes to team’s sales and solution productivity for smaller engagements/short form proposals/template proposals/3rd party related proposals, Managed Services proposal and etc.,

• 
  Lead/help the creation of sales proposals, RFP responses, and presentations.

• 
  Ensure consistency of proposals, accuracy and compliance with company standards

• 
  Maintain a library of templates, case studies and standard content for reuse.

• 
  Track proposal deadlines and deliverables to ensure timely submission.

• 
  Review documents for clarity and structure before submission.

• 
  Meets outbound response metrics as set and measured on a monthly basis

• 
  Contribute positively towards the achievement of margin performance targets in all aspects of the team’s activities

• 
  Respond to inbound telephone calls, emails and IMs promptly and efficiently

• 
  Work with Sales, Solution Architect, Project Manager, INS Team and Professional/Managed Services to gather input and build tailored solutions.

• 
  Performs other duties as requested to support the Professional/Managed Services sales and delivery teams

• 
  Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs, Services Coordinators, and Project Managers etc.,

• 
  Ensure customer and sales data is current and accurate.

• 
  Work within sales/presales and services solution engagement processes.

• 
  Attend and contribute to team meetings as appropriate.

• 
  Help Presales team position solutions more effectively.

Additional Responsibilities

Additional Position Requirements

As part of your position, in addition to (c) above, you:

• 
  may be required to perform your duties off-site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate;

• 
  may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;

• 
  may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.

Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.

Key Experience, Skills & Abilities

Experience

• 
  Experience in presales, proposal writing and/or sales support.

• 
  Proven track record of integrity in dealing with personnel, customer and supplier issues.

• 
  Proven track record of developing and maintaining customer and vendor relationships.

• 
  Knowledge of Professional Services and Infrastructure operations.

• 
  Familiarity with RFP processes and sales cycle is a plus.

Skills

• 
  Strong writing, editing and presentation skills with an eye for detail.

• 
  Ability to balance multiple assignments/tasks under tight deadlines.

• 
  Effective negotiation and problem resolution skills to achieve win/win situation.

• 
  Focus on attention to detail and ability to closely follow instructions.

• 
  Efficient collaboration skills with internal / external customers and cross functional teams.

• 
  Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation.

• 
  Organized, detail oriented and comfortable managing multiple deadlines.

• 
  A true team player who thrives on collaboration and feedback

• 
  Eager to learn and expand knowledge to continuously improve proposals and processes.