Department: Sales Support
Employment Type: Permanent - Full Time
Location: Singapore
Reporting To: Software Manager, SEA
Compensation: ฿60,000 - ฿90,000 / month
This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
Pre-sales engineers then must coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
· Provide pre-sales technical support to sales team and to assist customers/channel partners on technical matters by proposing solutions and technical support to system integrators, developer and end-users.
· Project management for solutions i.e to handle projects and coordination among divisions
· Manage system integration i.e to plan and conduct technical workshop including programming, on-site technical support and provide good advice
· Actively engage with end user through effective communication to understand their needs and propose solutions accordingly
· Involve in product launch, including planning, demo and conducting product training
· Perform market analysis surveys in order to identify local market trends and needs to identify
· Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
· Software skills
o MS Office (MUST)
o Basic networking understanding (MUST)
o Basic SOAP Interface understanding (Preferred)
o Basic DLL understanding (Preferred)
o C++ (Preferred)
o Java (Preferred)
o VB and VBA (Optional)
o Excel macro (Optional)
· Five years of industry experience, including two or more years in sales engineering or consulting
· Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
· Attention to detail, plus analytical and problem-solving capabilities
· Positive, service-oriented personality
Solutions that enhance the customer experience you deliver.
In retail stores, restaurants, hotels and banks around the world, Glory’s solutions enable customer choice, automate routine processes and release staff time to focus on delivering the best experience to customers. After all, it’s the experience you deliver that sets you apart from your competitors and keeps your customers coming back.
We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of low value activities, and helping our customers enhance the value that their staff and facilities add to their business.
Our experienced professionals around the world are committed to the success of our customers, partners and communities to create a safe, confident path forward.
Our parent company GLORY Ltd. is headquartered in Himeji, Japan. For more information about GLORY Ltd., please visit www.corporate.glory-global.com
