SUMMARY

The
Presales Engineer
will help clients
navigate complex technology decisions, resulting in a clear, detailed,
actionable plan that our Projects team can execute. This role will drive
successful business outcomes by combining deep technical expertise in areas
such as cloud solutions, cybersecurity, and managed IT services with an
inquisitive mind and ability to consult with clients and propose solutions. To
be successful in this role you'll need to be comfortable on discovery calls
with clients, asking probing questions to learn about their business and
technology pain points. This will be measured by client satisfaction, accuracy
of project plans, and the seamless handoff of actionable solutions to the
Projects team.

JOB RESPONSIBILITIES:

• 
  Client Engagement: Participate in scoping
  calls with clients to understand business challenges, technical requirements,
  and desired outcomes.
• 
  Requirements Analysis: Investigate and
  validate client requirements through detailed discussions and discovery
  sessions.
• 
  Environment Assessment: Document the
  client’s existing infrastructure, applications, and operational processes to
  identify gaps and opportunities.
• 
  Solution Design: Develop comprehensive,
  scalable, and cost-effective managed services solutions tailored to client
  needs.
• 
  Presentation & Proposal: Create and
  deliver compelling solution presentations and proposals that clearly articulate
  value, technical approach, and benefits.
• 
  Collaboration: Work closely with sales
  teams, Projects department, and Support teams to ensure proposed solutions are
  feasible and aligned with organizational capabilities.
• 
  Research and learn emerging technologies,
  while consulting with internal decision makers to inform company offerings and
  services
• 
  Educate internal teams on new solutions,
  how we sell and deploy them, and how they can fit into existing offerings
• 
  The Presales Engineer is a key role that
  contributes to the company’s overall success or failure. Due to the nature of
  the role combined with the company’s aggressive growth goals, the role is
  expected to evolve and grow over time.

QUALIFICATIONS

Education

• 
  High School Diploma
  required
• 
  Bachelor’s Degree in
  IT related field preferred.

Technical Skills

• 
  5+ years technical
  support experience in an MSP Environment
• 
  Strong knowledge of
  desktop and server operating systems
• 
  Deep knowledge of
  networking concepts and design(IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
• 
  Extensive experience
  designing cloud solutions (O365, Azure, Azure AD, Intune)
• 
  Familiarity with ITIL
  frameworks and service management best practices
• 
  Experience with Remote
  Monitoring & Management (RMM) tools. (Datto RMM a Plus)
• 
  Experience with
  Autotask PSA a Plus
• 
  Microsoft 365
  Certified: Administrator Expert (MS-102) is a Plus
• 
  Microsoft Certified:
  Azure Solutions Architect Expert (AZ-305) is a Plus

Other Skills &
Abilities

• 
  Able to work
  independently and as part of a team
• 
  Occasional travel as
  required
• 
  Exceptional written
  and oral communication skills required
• 
  Self-motivated; great
  communicator, client advocate

Competencies:

• 
  To perform the job successfully, an
  individual should demonstrate the following competencies:
• 
  Business Ethics - Treat people with
  respect; keep commitments; inspire the trust of others; work with integrity and
  ethically; uphold organizational values.
• 
  Communications - Express thoughts clearly
  in written form; articulate verbal thoughts understandably; demonstrate active
  listening skills; comprehend information heard; use appropriate communication
  methods; keep others informed.
• 
  Conflict Resolution - Maintain calm under
  pressure; encourage respectful dialogue; confront difficult situations without
  bias; act within realistic timeframe for resolution; resolve conflicts through
  fair negotiation.
• 
  Consistency - Follow through as promised;
  confirm people know each other's expectations; attend and complete meetings on
  time
• 
  Managing Multiple Priorities - Manage
  multiple commitments and/or projects; plan and utilize time efficiently;
  respond to changing customer needs; resolve conflicts to deliver on schedule;
  complete work in order of customer priorities.
• 
  Problem Solving - Identify problems in a
  timely manner; gather and analyze information skillfully; develop alternative
  solutions; resolve problems in early stages; work well in group problem solving
  situations.
• 
  Teamwork - Contribute to a positive team
  effort; balance team and individual responsibilities; listen attentively and
  openly to others' views; give and sincerely accept feedback; help the team stay
  focused on key objectives; resolve team conflict before it escalates; place the
  team's success above own interests.
• 
  Always do the right thing

JOB REQUIREMENTS

• 
  Should be willing to
  accept a long-term work-from-home arrangement.
• 
  Should be amenable to
  a permanent night shift schedule.