Job Description

Hiring Presales SaaS Professionals | Hyderabad

About LJI

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognized as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

The Opportunity

Loyalty Juggernaut is looking for a technically proficient Presales Specialist to join our global Presales Solutions Consulting team.

This is a hands- on technical presales role supporting enterprise SaaS sales opportunities through RFP/RFI responses, product demonstration configuration, technical documentation, and customer presentations.

You will work closely with global Presales Consultants, Account Executives, Product, and Engineering teams to translate customer requirements into effective product configurations and compelling demonstrations of GRAVTY®, our loyalty and customer engagement platform.

What We're Looking For

• 2–6 years of experience in SaaS, software implementation, technical consulting, presales, or a related technical role.
• Experience working with enterprise software applications, system configuration, and business requirements.
• Experience with RFP/RFI responses, technical questionnaires, and customer-facing documentation.
• Understanding of SaaS architecture, REST APIs, JSON, Postman, integrations, and enterprise software concepts.
• Experience preparing technical presentations, architecture diagrams, and supporting documentation.
• Ability to configure, test, and troubleshoot software demonstration environments.
• Strong problem-solving, organizational, and time-management skills.
• Excellent written and verbal English communication skills.
• Ability to collaborate with global teams across different time zones.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.

What You'll Own

• Prepare and manage RFPs, RFIs, security questionnaires, and other technical responses, ensuring accuracy and timely completion.
• Analyze customer requirements and collaborate with internal teams to develop technically sound solutions.
• Maintain and improve reusable RFP response libraries, technical documentation, architecture diagrams, and presentation materials.
• Configure and maintain GRAVTY demonstration environments aligned with customer requirements and business use cases.
• Prepare sample data, customer profiles, and realistic scenarios to support product demonstrations.
• Work with APIs, integrations, and system configurations to support demonstration requirements.
• Test and troubleshoot demonstration environments to ensure technical accuracy and readiness.
• Develop demonstration scripts, supporting slides, and technical presentations.
• Participate in customer demonstrations, technical discussions, and solution workshops.
• Support technical validation, proof-of-concept environments, and solution feasibility assessments.
• Work closely with global Presales Consultants, Account Executives, Product Management, and Engineering teams to support enterprise sales opportunities.
• Manage multiple assignments and deadlines while ensuring high-quality deliverables.

Nice to Have

• Experience with loyalty management, CRM, CDP, marketing automation, customer engagement, or other MarTech platforms.
• Experience supporting enterprise SaaS opportunities involving international or multinational customers.
• Experience designing complex demonstration environments and configuring business workflows.