Job Responsibilities

• Lead all premium hospitality operations including suites, club spaces, VIP areas, premium dining venues, and special events.
• Develop and execute strategies to enhance premium guest satisfaction, retention, and revenue generation.
• Oversee event planning and execution for all premium hospitality experiences before, during, and after events.
• Partner with culinary, concessions, operations, security, facilities, and event management teams to ensure seamless event execution.
• Manage premium service staff, including hiring, training, coaching, scheduling, performance management, and succession planning.
• Establish and maintain service standards that deliver a world-class hospitality experience.
• Build and maintain strong relationships with suite holders, premium members, sponsors, and key stakeholders.
• Act as the primary point of escalation for premium guest concerns and service recovery situations.
• Develop and manage annual operating budgets, labor plans, and financial forecasts.
• Monitor and analyze revenue, labor, and expense performance to achieve profitability goals.
• Collaborate with sales and partnerships teams to maximize premium inventory utilization and revenue opportunities.
• Oversee premium inventory management, event logistics, and service execution processes.
• Ensure compliance with all safety, alcohol service, sanitation, and company policies.
• Review guest feedback, service metrics, and operational data to identify opportunities for continuous improvement.
• Drive innovation within premium hospitality offerings, including enhancements to menus, amenities, service models, and event experiences.
• Support premium client renewals and retention efforts through exceptional relationship management and service delivery.
• Serve as the stadium's premium hospitality leader during all major events and act as an operational decision-maker when needed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field; equivalent experience may be considered.
• Minimum of 5-7 years of progressive leadership experience in hospitality, premium services, catering, sports and entertainment, hotel operations, or event management.
• Experience managing premium hospitality programs, suites, clubs, luxury dining operations, or large-scale catering events.
• Demonstrated success leading large teams in a fast-paced, high-volume environment.
• Strong financial management experience including budgeting, forecasting, labor planning, and P&L accountability.
• Proven ability to build and maintain relationships with high-profile clients and stakeholders.
• Strong organizational, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities.
• Proficiency with Microsoft Office Suite and hospitality/event management technologies.
• Ability to work evenings, weekends, holidays, and extended event hours.

Preferred Qualifications

• Experience in a professional sports, entertainment, stadium, arena, convention center, or luxury hospitality environment.
• Knowledge of premium seating programs, suite operations, and VIP guest services.
• Experience managing union and non-union workforces.
• Certified Food Protection Manager and/or alcohol service certification.
• Experience with event management systems, CRM platforms, and POS technology.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter