Job Description
Job Location: Roughriders - Frisco, TX 75034,
Travel Percentage: Road Warrior,
RS3 Strategic Hospitality powered by Proof of the Pudding is a chef-led hospitality company delivering food and beverage experiences at some of North America’s most complex sports, entertainment, cultural, and live-event venues.
Founded in Atlanta in 1979, Proof has built a national reputation for doing hospitality differently — from scratch cooking at scale, hyper-local sourcing, and a partnership-first approach that treats clients as collaborators. These fundamental values led to the integration of RS3 with Proof of the Pudding in 2025. Proof of the Pudding serves professional and collegiate sports venues, convention centers, cultural institutions, and large-scale destination events across the United States and Internationally.
We are seeking a Premium Manager to lead the team and logistics of our premium operations at a RoughRiders Stadium. This position will be responsible for supervising day-to-day planning and event day execution of all premium areas and 3rd party partners. The ideal candidate has experience in large-scale premium operations and is a hands-on leader with a focus on team development.
Responsibilities
- Overseeing and effectively managing day-to-day duties to ensure that each event is executed flawlessly from start to finish.
- Responsible for communication between Proof of the Pudding and the client. Serves as the first point of contact for all inquiries from the center. Responsible for nurturing this relationship.
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; and maintaining security systems.
- Meets venue financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Communicating financial statements, P&L Reports, and other requested documents to Proof of the Pudding Corporate.
- Managing existing and developing leadership team, encouraging growth and mentorship with all managers and hourly staff
- Create all BEOs in system, sharing with clients and internal teams.
- Secures financial deposits from clients and initiate the discussions of the contracts and financial timelines
- Prepares client contracts, estimates and forecasts prices for the event. Communicates policies to the client in a pleasant manner making them feel welcome and at ease
- Ensures timeliness and collections of all financial deposits and commitments
- Contacts client to obtain/confirm all final guarantees (final # of guests) for the event, articulate numbers and changes to effected internal teams
- Able to provide quick and timely responses, initiate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Support the planning of and preparation for events according to anticipated attendance, and will provide hands-on management and oversight in the areas of service during events.
- Attend events, connect with clients, coordinate with internal departments to ensure full understanding of sold services.
- Organize billing and final invoice for events. Tracking any added services, guest overages, and updating forecasts and final BEOs in Caterease.
- Organizing frequent meetings and open lines of communication with sales, operations, concessions, and culinary team in preparation for each event.
- Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in buffet aesthetics and creating a positive and productive workplace culture
- Responsible for all ordering, logistics, and overseeing warehouse inventory.
- Managing the team that is scheduled to run each event. Leading by example and developing employees to reach their full potential.
- Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Provides support in coordinating and executing special events, including golf, boat events
Performs other related duties as necessary
Qualifications: Required Qualifications
- Degree in Hospitality, Management, or related field
- 5+ years of leadership experience in Food and Beverage Operations and/or premium – experience in high volume stadiums or special events is strongly preferred.
- Must live near or be willing to relocate to Dallas, TX.
Specialized Qualifications
- Budgeting and/or financial focused mindset
- Team building & leadership
- Hands on leader with drive to get the job done
- Knowledge of POS systems and processes, preferably Square
Work Environment
The work environment for this position will be a variation of office work and event operations and movement. This position will often move throughout the stadiums. Events may take place in indoor or outdoor settings.
Physical Demands
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching.
- Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.
COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS
- Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
- Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
- Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
- Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
- Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
- Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
- Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
- Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
- Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.
Position Salary & Benefits
- This is considered a full time position with a competitive starting salary range.
- Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long-term disability at no cost to employees
- Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity
Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
