Job Description

POSITION: Premium Hospitality Coordinator

DEPARTMENT: Premium Hospitality

REPORTS TO: Director, Premium Service

The Premium Hospitality Administrator Coordinator provides support and event operations coverage for the Premium Hospitality Department’s private clubs and suites. This is an hourly position.

Essential Duties and Responsibilities:

(Other duties may be assigned as required)

• Supports and works closely with the Director of Premium Hospitality
• Primary support and guidance to the Premium Hospitality Top Prospect Intern in performing all of their clerical and administrative duties for premium clubs
• Manages staffing, scheduling, recruitment, and onboarding and training programs
• Completes all post-event tasks including follow-up with staff and fans, filing, sales reporting, maintenance, and payroll submissions
• Participate in budget preparation and forecasting
• Plays an important role in helping manage P&L statements performance in cost of goods and labour usage
• Supports inventory in premium clubs including counting, entering, and reporting and explaining variances
• Oversee Health and Safety initiatives to ensure we are compliant with local regulations
• Plays an important on-floor presence during events
• Is actively seeking out innovations ideas to elevate guest experience, increase revenue or improve processes
• Takes on special projects as assigned

Required Experience and Qualifications:

• Minimum of 3 years of food and beverage experience, including experience with related office administrative procedures
• Fine dining experience is preferred but not essential
• Strong computer skills, including MS Word, MS Excel, PowerPoint, Outlook, and knowledge of Seven Rooms/Open Table reservations systems preferred
• Superior organizational and administrative skills with demonstrated attention to detail
• Proactive, self-starter with the ability to stay one step ahead and comfortable identifying inefficiencies
• Solid team player with a strong customer service focus
• Professional temperament, including the ability to remain calm under difficult circumstances
• Excellent verbal and written communication skills; strong editing and proofing abilities
• Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
• Able to work flexible event-based hours that include evenings, weekends, and holidays