Job Description

Join Novibet as a Premium Customer Care Agent!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for premium customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers, continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Premium Customer Care Agent in Novibet’s VIP team, you will be the first point of contact for our most valued clients, providing prompt and personalized support primarily via chat. You will handle inquiries related to account management and betting options, while professionally and discreetly resolving issues such as payment errors or access difficulties, ensuring a top-tier customer experience at all times.

What you will work on

• Be the first point of contact for our VIP clients, providing prompt and personalized assistance primarily via chat (also via email or other channels when required)
• Manage and resolve complaints with professionalism, empathy, and discretion
• Coordinate with internal teams to ensure swift resolution of complex cases
• Actively listen to client needs and anticipate potential issues before they arise
• Maintain high standards of confidentiality in all client communications
• Contribute to continuous improvement by providing feedback to enhance the VIP customer experience.

What you bring

• High School Degree/from an accredited University
• Fluency in English and Greek Knowledge of other languages will be an asset
• Previous experience in customer service or in a role involving direct interaction with VIP clients will be appreciated, as well as knowledge of the online gaming & betting sector.
• Computer literacy
• Excellent communication and interpersonal skills
• Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet, we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.