Job Description

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members. Our Premium Cruise and Custom Vacation Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.

If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for. Delight Card Members with the unforgettable and unexpected.

As an American Express Premium Cruise and Custom Vacation Consultant, you never know what your day is going to entail. It could be a cruise, custom vacation, honeymoon, or a reunion to name a few.

How will you make an impact in this role?

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
• Understand our customer needs through consultation to deliver innovative and extraordinary interactions
• Research, plan, and create personalized cruise and vacation experiences, including domestic and international flights, tours, hotels and car rentals.
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications

• 1 year experience in tourism, travel, or cruise and tours
• High-end customer service or sales roles experience
• Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
• Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
• Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
• Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
• You must have the ability to work nights and weekends

Additional Requirements

• This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
• Flexibility to work anytime between 8:00am-11:00pm EST including weekends
• Location: Sunrise, Florida

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.