Job Description

Responsibilities:

• Develop and maintain long-term relationships with prospective and existing clients across the German market.
• Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns.
• Ensure client satisfaction and retention by maintaining professional and supportive relationships.
• Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.com's commitment to client outcomes.
• Foster positive client experiences that translate into constructive feedback and public reviews.
• Maintain a thorough understanding of Capital.com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients.
• Reactivate and re-engage inactive clients through targeted outreach.
• Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience.
• Operate at all times within Capital.com's regulatory obligations and internal compliance framework.

Requirements:

•  Native or near-native proficiency in German, with strong written and spoken English.
• Demonstrable experience managing clients within the financial services industry, ideally in CFDs, FX, brokerage, or wealth management.
• Strong problem-solving and conflict resolution capability.
• Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands.
• A genuine client-centred mindset and commitment to service excellence.
• High standards of reliability, integrity, and professional conduct.
• Excellent interpersonal and communication skills.
• A proactive, commercially aware, and goal-oriented approach.
• CySEC Basic certification is considered an advantage; candidates without certification will be supported in obtaining it.