RHB Banking Group

Premier Service Manager

RHB Banking Group  •  Malaysia (Onsite)  •  1 month ago
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Job Description

Branch Location

Jalan Tun Sambanthan, Ipoh

Primary Objectives

  • Premier Centre Service Champion
  • Manage vacant port and Onyx Leads
  • Support cross selling & AUM initiatives
  • Consolidate sales performance reports for Centre Manager
  • Assist in events and campaigns (coordinating, merchandise)

Key Responsibilities

  • Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
  • Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM
  • Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission.
  • Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner.
  • Ensure smooth process flow in Premier fees charges for better customer's experience - Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT.
  • Ensuring 100% contact rate for all Onyx leads campaigns.
  • Cross selling credit cards, PCA, MCA Debit Card, FD and Banca
  • Assist Centre Managers to consolidate daily sales reports for sales meetings
  • Attend and support Premier events in areas such as merchandises and RSVP listing
  • Assist Premier Centre in performing Verification Call to Vulnerable Customers
  • Assist Premier Centre in account opening process
RHB Banking Group

About RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders

Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.

TOGETHER WE PROGRESS

Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.

Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.

We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.

We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.

We invite you to join us as we work towards a better and brighter future for all.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Kuala Lumpur, MY
Year Founded
Unknown
Website
rhbgroup.com
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