As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Private Banking Sales Support
Why Join
Imagine being part of a team that helps high net worth individuals achieve their financial goals. As a Private Banking Sales Support, you'll play a crucial role in delivering exceptional service and support to our relationship managers and clients. You'll be part of a dynamic team that values collaboration and innovation.
How you succeed
To excel in this role, you'll need to be highly organized and able to prioritize tasks effectively. You'll work closely with our relationship managers to provide administrative support, ensuring seamless execution of client transactions and events. Your attention to detail and ability to multitask will be essential in delivering high-quality results.
What you do
The key responsibility of the Premier Service Manager (PSM) is to be the first point of contact for all walk-in customers at the Premier Centre The PSM is expected to provide high service standards to customers who visit the Premier Centre.
PSM is to serve with passion and confidence. His/Her service styles are always proactive and with genuine empathy. The outcome is to create a deliberate and differentiated customer experience with the PSM as the service provider.
He/She is expected to be well groomed and project high level of professionalism in all customers’ interaction. The PSM is to provide consistent, yet positive customer experience to all customers, paying particular attention in Welcoming and Welcoming Back. He/She will also engage customers through small talks and actively provide customers with helpful suggestions where possible. He/She is first point of contact, to Warmly welcome and/or welcome back customers to the Centre, directing them to meeting room, proactively attend to them and ensuring top of the class experience is delivered
Together with the team of Relationship Officers, Relationship Managers, Desk Heads and Premier Centre Managers, the PSM is expected to deliver high standards of customer service with the goal to build, enhance and deepen relationship with both new and existing customers by satisfying their needs.
The PSM is to actively identify opportunities for new sign ups through getting existing customers to refer new customers to the bank, and where possible, encourage customers to increase their deposits with us. He/She will, from time to time, participate in sales events or other customer events such as Investment Seminars.
He/She is to upkeep and maintain the Premier centre premises in accordance with prescribed standards as stated in a Checklist. He/She has to diligently perform the role of the “Floor Manager” based on the frequency stated in the Checklist.
As a service ambassador for Premier Private Banking, he/she is required to constantly identify ways to improve customer service and strive to exceed the required service standards set for the premier centre. Proactively deliver positive surprise enthusiastically whenever an opportunity is identified.
The PSM is to be conversant with Premier Private Banking & Premier services and its regional privileges.
He/She is to ensure smooth customer handover by addressing customer by name and informing RMs/CAs of the service request. He/She is to proactively deliver positive surprise enthusiastically whenever an opportunity is identified. Customers’ non-financial needs are at all times satisfied when they are at the premier centre.
The PSM is responsible for maintaining cleanliness and order, and upkeep and maintain the Centre in an orderly manner. He/ she will maintain the roster and calendar for booking of meeting rooms, lunch, events. As a PSM he/ she is also responsible in serving meals and beverages to customers.
From time to time, he/she is required to participate in acquisition/sales events, customers’ engagement event, Investment talk etc.
Who you are
Prior experience in top of the class customer service will be most advantageous. Strong customer service mind set
Presentable and well verse in various market insights
Good communication skills Multilingual.
Proactive with positive learning attitude
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
