Job Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth & Premier Banking (IWPB) leverages HSBC’s global wealth and premier banking expertise and capabilities to deliver a broad range of world-class wealth banking solutions to customers. IWPB is ideally placed to serve the increasing numbers of affluent and high net-worth customers – especially those with international banking needs who seek new investment opportunities to help them to protect and grow their wealth.

We are currently seeking a high calibre professional to join our team as an Premier Portfolio Manager.

Principal Responsibilities

Premier and International are the courageous customer champions, whose purpose is to lead, design and co-create intuitive and memorable experiences for customers. Our aim is to build the capabilities, focus and expertise needed to deliver our strategy to drive customer centricity, growth, engagement, and advocacy – for customers, our employees, and our communities. The diversity of our customers has never been greater, and we are looking to welcome new colleagues from varied backgrounds across age, ethnicity, ability and experiences.

The Premier Portfolio Manager is an important role in the Premier and International team who will continue to support and build on this strong momentum, identifying and enabling the next wave of growth, defending and energise our customer base and embeding customer centricity within the organisation. This role recognises that the affluent customer segment has specific needs, and is accountable for articulating those needs, defining HSBC’s value proposition, and implementing capabilities and consistent level of service to fulfil those needs.

• Drive the achievement of Premier customer growth and increase portfolio profitability for Premier segments
• Identify opportunities for business growth and performance gaps. Translate data into meaningful insights that inform strategic decisions to improve customer value and operational efficiency.
• Provide close monitoring on leading indicators to uncover patterns, trends and root causes that drive business performance and customer value.
• Accountable for supporting the execution of the long-term strategy for the Proposition Segment, identify and enable the next wave of growth, design and execute cross sell, up sell, retention and win-back programs to grow the customer base and deepen product penetration to meet the KPIs.
• Campaign management for all the business activities from lead generation process to post implementation review.
• Perform and analyse competitor’s behaviour, strategies, and strength to provide actionable insights.
• To ensure all customer solutions and offers are segment-led based on customer needs leveraging all available products offerings across wealth, assets and deposits which requires working closely with Retail and Wealth Product owners.
• Supports the creation of a collaborative environment between the Premier teams in IWPB cross-border markets, exchanging best practices across markets
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensure compliance to group policies and ensure all works are complied with procedural guidelines, internal and external policies and rules and regulations issued by regulator and other regulatory bodies.
• Passionate for role modelling HSBC behaviours
• Active team player, supporting global coordination across Group and IWPB, including Group, region, countries, proposition, product, channel, and other relevant functions.
• Ad hoc engagement with external organisations as part of specific accountabilities to understand market trends and seek opportunities for improvement through own team and matrix.

Qualifications

• Minimum of 5 years' retail banking experience
• Experience in customer strategy design, segment-led Marketing or Wealth Management will be a plus.
• Comfortable working in a fast-paced environment with a large degree of independence
• Familiar with marketing budget management and overall P&L drivers
• Customer-oriented with strong business acumen and analytical skills
• Keep up with trends and emerging business models, obsessing about how to apply tech and data to solving business problems or finding new opportunities
• Strong collaboration skills and a highly effective communicator with excellent interpersonal skills
• High level of energy and enthusiasm
• Strong relationship building and stakeholder management skills including an ability to operate in a complex, matrix driven environment
• Demonstrable resilience and persistence – a ‘can-do’ attitude

Opening up a world of opportunity

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad