Job Description

Allied, is a leading global provider of removals and relocation solutions, with services in more than 40 countries and approximately 5000 employees. The Company has an extensive network of agents and other service providers and conducts more than 365,000 relocations/removals per year.
We are seeking an experienced Pre-Sales Team Leader to lead and inspire a team of consultants, driving sales growth in our Pre Sales team based in Melbourne. You will use sales data, coaching, training, and performance management to build team capability and optimize sales effectiveness.
What’s Involved?
The Pre-Sales Team Leader is responsible for leading and supporting the AUNZ pre-sales function to drive high-quality customer engagement, monitoring pipeline performance of the team, and consistent conversion outcomes. The role oversees daily operational activity, coaching and development of team members, and monitoring adherence to pricing, compliance, and standards. Close collaboration with cross-functional stakeholders, the position ensures effective lead qualification, efficient sales processes, and proactive risk management. The role also contributes to continuous improvement initiatives, reporting insights, and maintaining a high standard of customer experience across all pre-sale’s interactions.
Key Responsibilities
• Managing inbound calls and digital leads.
• Qualifying enquiries and identifying high-value opportunities.
• Preparing, issuing, and following up quotes in line with approved pricing frameworks.
• Maintaining a personal pipeline and diary discipline.
• Demonstrating best practice customer conversations, qualification, and conversion behavior.
• Ensuring speed-to-lead and follow-up SLAs are consistently achieved, while monitoring team conversion performance and pipeline quality.
• Reinforcing quality standards of the team for job details and pre-screen briefings in readiness for handover to In Home Sales.
• Protecting downstream capacity by filtering poor-fit or low-value opportunities early.
• Supporting performance improvement through focused coaching rather than activity inflation.
• Conducting regular call reviews and file audits focused on outcomes, while coaching consultants on live opportunities, qualification judgement, and pricing conversation
• Supporting new starters through structured onboarding and early-stage performance guidance.
• Identifying capability gaps and implementing targeted development actions, while tracking improvement and embedding sustained behavioral change
• Acting as the first point of escalation for all Pre Sales operational and BAU matters, triaging issues within the team and escalating to the Pre Sales leader as required, while coordinating with cross-functional teams to support resolution.
• Taking a hands-on approach to implementing new tools, process improvements, and initiatives once direction has been set by the pre-Sale’s leader, translating agreed priorities into practical team actions, new-starter onboarding, and ongoing performance training to support adoption, capability uplift, and sustained improvement across the team.
• Enforcing correct use of quote templates, pricing rules, and scope guidelines.
• Ensuring AMOS systems are accurate and up to date
• Ensuring the Pre Sales team consistently sets clear and accurate customer understanding of pricing, terms, and conditions, reinforcing correct positioning in conversations and reducing downstream risk or rework.
• Identifying and proactively escalating pricing, scope, or financial risks to the leadership team early, enabling timely decision making, risk mitigation, and alignment across stakeholders.
• Acting as the first control point for customer escalation.
• Monitoring and reporting on activity, conversion, and pipeline health.
• Providing structured feedback on performance trends, risks, and capacity constraints
Qualifications and Preferred Skills
• Proven experience in Pre-Sales, Inside Sales, or inbound sales environments.
• Strong personal conversion capability and commercial judgement.
• Demonstrated ability to coach and develop others across all forms of training, including live opportunity coaching, structured onboarding, and ongoing performance development, ensuring learning is effectively applied in real time customer scenarios.
• High discipline around pipeline management, follow-up, and systems accuracy.
• Confidence in leading performance conversations and setting clear expectations.
• Ability to balance hands-on contribution with leadership accountability.
• Experience in relocation, logistics, or service-based sales environments is advantageous
Why work for Allied brand?
• Work in a high-impact, client-centric role
• Be part of a supportive, high-performing sales team
• Opportunity to drive real business growth and personal earnings
• Develop your career in a structured, professional sales environment
Being an international brand with a cross regional structure your career opportunities could be endless! Allied has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.