Job Description

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider,

recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

To streamline presales execution and bid coordination, enabling faster turnaround times, improved quality, and consistency across solution design and proposal submissions – freeing onshore Presales Solutions Consultants and the Bid team to focus on complex, strategic opportunities.

Responsibilities:

Presales Solutions Support

• Support Presales Solutions Consultants with BOM (Bill of Materials) and SOW (Scope of Work) creation for standard, run-rate opportunities
• Translate customer requirements and SME input into structured, accurate solution documentation
• Apply and maintain consistency with blueAPACHE solution templates and design standards
• Collaborate with Subject Matter Experts (SMEs) and Presales Solutions Consultants to validate the accuracy of solution outputs
• Maintain working knowledge of blueAPACHE’s emPOWER services portfolio and key vendor partnerships (e.g. HPE, Aruba, Fortinet, Microsoft, Citrix, Palo Alto, Trend Micro, Veeam, Rapid7) to support solution alignment

Bid & RFP Coordination

• Coordinate end-to-end RFP/tender response timelines, inputs, and submissions
• Review and summarise bid documentation to identify submission requirements and support bid/no-bid decisions
• Distribute bid documentation to relevant internal stakeholders and track required inputs
• Coordinate bid response schedules, tasks, deadlines, and internal/external meetings
• Manage communication and follow-up across stakeholders including Sales, Presales, SMEs, and Legal
• Track tender-related correspondence before, during, and after submission, ensuring responses are lodged on time and via the correct method

Proposal & Documentation Development

• Prepare proposals, SOWs, BOMs and supporting documentation for run-rate opportunities
• Edit and proofread tender submissions and proposals to ensure a high standard of quality and accuracy
• Ensure brand and marketing guideline compliance across all client-facing documentation
• Maintain the RFP/bid response content library and standardised proposal templates

Sales & Stakeholder Coordination

• Support the Sales and Account Management teams with documentation and tracking for active bids and opportunities
• Ensure timely progression of deals through proactive communication and followup
• Maintain CRM hygiene and accurate opportunity tracking relevant to presales and bid activity
• Act as a coordination point between Sales, Presales, Business Development & Bids, and Marketing teams

P rocess Improvement & Continuous Learning

• Maintain and continuously improve standardised templates, processes, and the document repository
• Identify and implement efficiency improvements to turnaround times for run-rate presales and bid requests
• Keep relevant technical, market, and process knowledge up to date
• Adhere to blueAPACHE’s document filing, version control, and quality guidelines

Requirements

• Sound technical knowledge of IT infrastructure, cloud, security, networking, and managed services solutions
• Strong documentation skills with high attention to detail and accuracy
• Ability to manage multiple deadlines and competing priorities in a fast-paced environment
• Strong stakeholder coordination skills, with clear written and verbal English communication
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams; experience with Planner and bid/RFP management tools (e.g. RFPIO) is advantageous
• Experience with CRM platforms (e.g. Salesforce, Microsoft Dynamics, HubSpot) is advantageous
• Ability to work effectively within distributed, multicultural teams spanning Australia and offshore locations
• Self-motivated, process-driven, and comfortable operating with a degree of autonomy

Qualifications & Experience:

• Bachelor’s degree in information technology, Business, Engineering, or a related discipline
• 2+ years’ experience in a presales support, bid/tender coordination, sales support, or technical documentation role – ideally within an IT services, managed services, or technology environment
• Experience supporting Australian or other international clients/teams is highly regarded
• Exposure to enterprise IT vendor ecosystems (e.g. Microsoft, HPE, Fortinet, Palo Alto, Veeam) is advantageous

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.