Job Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

About the Role

Join Wavenet’s Focused Division and be part of a vibrant, expert team supporting customers within Wavenet Connected — our specialist division serving the Commercial Real Estate sector.

Following significant growth over the past decade, we’re looking for a Connected Pre-Sales Lead / Solutions Director to help shape customer solutions and drive our continued success. This is an exciting opportunity for someone who enjoys blending technical expertise with customer engagement and strategic thinking

The Opportunity

As the technical and solutions authority within the sales lifecycle, you’ll work closely with Sales, Delivery and Operations teams to design, propose, and transition best-in-class managed connectivity and network solutions

You’ll bridge the gap between commercial and technical teams, ensuring customer requirements are fully understood, translated into robust solutions, and seamlessly handed over to delivery and operations.

Key Responsibilities

• Lead pre-sales technical engagement for connectivity and network solutions, partnering with Sales to understand customer goals and business needs
• Design end-to-end managed solutions across WAN, LAN, Internet, Security, and WiFi
• Provide expert solution guidance during customer meetings, presentations, and bid responses
• Act as a technical escalation point for complex solution design queries
• Collaborate with the Delivery and Operations teams to ensure solutions are scalable, deliverable and supportable
• Produce clear, high-quality technical documentation, including solution designs, scopes of work, and handover packs
• Share technical insight and best practices internally to drive continuous improvement across connectivity services

Experience across WAN, LAN, Internet, SD-WAN, Security, and WiFi is highly advantageous.

Qualifications

What You’ll Bring

Knowledge & Experience

• Strong understanding of WAN, LAN, and network security concepts
• Experience in a pre-sales, solutions architecture, or senior technical role
• Exposure to operational, 2nd or 3rd line support environments
• Experience with security hardware (e.g., firewalls, IDS/IPS)
• Proven ability to design performance-focused and optimised network solutions

Skills & Capabilities

• Ability to clearly explain technical concepts in a customer-focused and accessible way
• Strong stakeholder management and customer-facing skills
• Commercial awareness, balancing customer needs with operational delivery
• Highly organised, capable of managing multiple priorities simultaneously

Ways of Working

• Proactive, self-motivated, and committed to continuous learning
• Calm, confident, and effective in fast-paced or high-pressure environments
• Collaborative, inclusive, and comfortable working independently or as part of a team
• Practical, solution-focused, and adaptable in approach

Additional Information

Here’s a closer look at what we offer:

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.