Job Description

Lead NG9‑1‑1 Engineer / Architect

Location: United States (Remote / Hybrid)
Employment Type: Full‑time
Business Line: Public Safety & Critical Communications

About the Role

At Atos, we design and deliver mission‑critical digital solutions that advance public safety and emergency response. We are seeking a Lead NG9‑1‑1 Engineer / Architect to drive customer‑winning Next Generation 9‑1‑1 (NG9‑1‑1) solutions across complex, high‑value presales engagements.

In this senior, customer‑facing role, you will act as the technical authority for NG9‑1‑1 opportunities—leading solution design, documentation, validation, and transition to delivery teams. You will influence customer decisions, shape competitive bids, and represent Atos within the NG9‑1‑1 ecosystem.

What You Will Do

• Drive and lead complex presales customer engagements for NG9‑1‑1 solutions
• Design and document end‑to‑end NG9‑1‑1 customer solutions, ensuring technical, operational, and commercial viability
• Serve as technical lead for customer RFPs, SOWs, and competitive bids
• Act as the customer‑facing technical lead, participating in presentations, demonstrations, and technical workshops
• Lead internal validation and solution handover workshops to delivery and operations teams
• Engage, assess, and validate third‑party solution elements as part of integrated NG9‑1‑1 architectures
• Participate in and promote Atos NG9‑1‑1 solutions during NENA activities and industry engagements

Who You Are

You are a senior NG9‑1‑1 technical leader with strong industry credibility and customer presence. You bring a blend of deep technical expertise, competitive awareness, and business acumen, enabling you to design effective solutions and position them successfully in competitive public safety environments.

What You Bring

Experience & Industry Expertise

• Proven customer‑facing solution architecture or technical presales experience
• Strong competitive knowledge, longevity, and experience within the NG9‑1‑1 industry
• Ability to appropriately market NG9‑1‑1 solutions and make informed, experienced design decisions
• Expertise in NG9‑1‑1 technologies, including:
  • NENA NGCS and ESInet
  • NG‑SEC
  • Call Handling platforms (preferred)
• Strong background in:
  • Cisco data networking
  • Cybersecurity
  • Carrier‑grade telecommunications and SIP

Technical Skills

• Strong technical understanding of:
  • Cisco data networking
  • Cybersecurity architectures
  • Carrier‑grade telecom and SIP
  • IT infrastructure, including compute, storage, and VMware
  • NOC tools and operational monitoring environments
• Ability to lead technical workshops and design meetings
• Demonstrated capability to design complex, multi‑faceted NG9‑1‑1 solutions for customers

Communication & Interpersonal Skills

• Ability to translate technical concepts into clear customer benefits and value
• Ability to translate detailed technical concepts into higher‑level terminology understood by broader, non‑technical audiences
• Excellent verbal and written communication skills, including persuasive presentation abilities
• Strong interpersonal skills to enable effective collaboration with clients, partners, and internal teams

Problem‑Solving Abilities

• Strong analytical skills to analyze customer requirements
• Ability to propose tailored NG9‑1‑1 solutions that address specific customer needs and operational challenges

Business Acumen

• Experience with price‑to‑win analysis
• Cost analysis and project lifecycle costing
• Competitive pricing strategy development
• Evaluation and integration of third‑party pricing

Why Join Atos

At Atos, we apply digital technology to advance what matters—for our clients and for society. You will work on mission‑critical public safety solutions that directly support emergency response, resilience, and community safety.

We offer:

• The opportunity to work on large‑scale, high‑impact NG9‑1‑1 programs
• Continuous learning and professional development
• A collaborative, diverse, and inclusive global environment
• Industry leadership through standards participation and innovation

Atos is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.