CCL Clinical Systems, Inc. is seeking a highly organized and detail-oriented Pre-Project Coordinator to support the initiation and planning of clinical trial labeling projects. This role is responsible for preparing project quotations, gathering and reviewing customer requirements, coordinating project setup activities, and ensuring all necessary information is in place prior to production and project execution.

The Pre-Project Coordinator serves as a critical liaison between customers and internal teams, translating clinical study requirements into actionable job specifications while supporting operational excellence in a regulated clinical trial environment.

Essential Duties and Responsibilities

Customer Communication & Support

• Serve as a point of contact for customers and customer representatives regarding assigned projects.
• Communicate project requirements, timelines, and scheduling details.
• Respond to customer inquiries in a professional and timely manner.
• Build and maintain positive customer relationships.

Project Planning & Coordination

• Prepare and coordinate quotations for clinical trial labeling projects.
• Gather, review, and interpret customer specifications and study requirements.
• Translate customer-provided information into detailed project requirements and job specifications.
• Coordinate project setup activities and ensure all required documentation is complete.
• Assist with project scheduling and resource planning.
• Maintain accurate project records and documentation.

Documentation & Quality Review

• Proofread customer documentation, quotations, labels, and related materials for accuracy and completeness.
• Verify project information and requirements prior to project release.
• Ensure compliance with company procedures and quality standards.
• Identify discrepancies and work with customers and internal teams to resolve issues.

Operational Support

• Collaborate with internal departments to support project readiness and successful execution.
• Assist with day-to-day departmental operations as needed.
• Participate in continuous improvement initiatives and process enhancements.
• Perform additional duties as assigned.

Qualifications

Education

• Associate degree in Business Administration, Life Sciences, Healthcare Administration, Project Management, Communications, or a related field preferred; or
• Equivalent combination of education, training, and relevant work experience.

Experience

• 1-3 years of experience in project coordination, customer service, administrative support, printing/packaging, pharmaceutical, healthcare, or related industries preferred.
• Experience in a regulated environment is a plus.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong proofreading and document review skills.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to follow detailed verbal and written instructions.
• Strong analytical and problem-solving abilities.
• Mathematical aptitude and strong grammatical skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn and utilize ClinPro/LBL and other company software systems.
• Ability to manage multiple projects and deadlines simultaneously.
• Knowledge of clinical trial studies and clinical labeling processes preferred.

Core Competencies

• Customer Focus
• Attention to Detail
• Project Coordination
• Organization and Planning
• Communication
• Problem Solving
• Quality Orientation
• Teamwork and Collaboration
• Accountability

Working Conditions

CCL Clinical Systems, Inc. provides a clean, safe, and professional work environment. This position primarily operates in an office setting and may require extended periods of computer use, document review, and communication with customers and internal stakeholders.

Confidentiality Statement

Due to the nature of our business, employees may have access to confidential customer information, including clinical trial data, study materials, and proprietary business information. Employees are required to maintain strict confidentiality and comply with all company policies related to information security and data protection as a condition of employment.

CCL Clinical Systems, Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.