Job Description

PRE & POST SALES TECHNICAL SUPPORT

Location: Johannesburg (East Rand)
Industry: Technology / Hardware & Software Solutions

A leading technology solutions provider is seeking a technically strong Pre & Post Sales Technical Support specialist to support internal sales teams, business partners, and end users across a diverse range of hardware and software solutions.

This role is ideal for a customer-focused technical professional with strong troubleshooting ability, solution implementation experience, and a passion for delivering high-quality technical support.

THE ROLE

You will be responsible for providing both pre-sales and post-sales technical support across hardware, software, and device management environments.

Key responsibilities include:

Technical Support & Solution Delivery

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  Providing pre-sales technical product support to internal sales teams and external business partners
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  Delivering post-sales support to customers, partners, and end users
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  Assisting with technical solution design and implementation
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  Supporting hardware and software solution deployments

Device & Software Management

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  Supporting mobile device management environments
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  Assisting with device management software implementation and support
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  Supporting barcode printing label software and related applications
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  Assisting users with customised software upgrades and installations

Customer Support & Troubleshooting

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  Troubleshooting technical issues and resolving application-related problems
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  Providing online and remote user support
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  Assisting customers across various technical support scenarios
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  Escalating complex issues where required and ensuring resolution follow-through

Training, Documentation & Quality

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  Training users on systems, applications, and solutions
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  Preparing and maintaining user requirement specifications and technical documentation
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  Supporting quality standards and operational initiatives
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  Ensuring accurate documentation of system changes and support activities

Collaboration & Team Support

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  Working closely with sales, technical, and operational teams
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  Supporting achievement of team goals and customer service objectives
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  Contributing to a collaborative and customer-focused support environment

WHAT WE ARE LOOKING FOR

Key requirements:

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  Matric / Grade 12
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  Minimum 2 years' experience in technical support or technical repairs
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  Strong technical troubleshooting capability
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  Experience supporting hardware and software environments
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  Good understanding of Microsoft Office and application software
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  Exposure to:
  • 
    Mobile device management
  • 
    Barcode printing label software
  • 
    WLAN environments
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  Valid driver's licence
• 
  Strong communication and customer service skills

Advantageous:

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  Experience working in customer-facing technical support environments
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  Additional language capability

WHO YOU ARE

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  A technically minded problem-solver
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  Customer-focused with strong interpersonal skills
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  A team player who collaborates effectively with others
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  Self-motivated and proactive
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  Enthusiastic and eager to learn
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  Able to remain professional under pressure

WHY THIS ROLE

• 
  Opportunity to work across a wide range of technology solutions
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  Exposure to both pre-sales and post-sales environments
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  Hands-on technical support and implementation experience
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  Customer-facing role with strong variety and engagement
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  Opportunity to grow within a dynamic technical support environment