Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
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Job Title: Head Concierge
Start Date: September 15th, 2026
Full Time – Salary
Salary Range: $55,000 - $60,000
Location: Cabot Revelstoke Mountain Lodge
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Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

The Head Concierge oversees all concierge operations, ensuring the delivery of exceptional service and the seamless execution of guest requests. This role leads the concierge team, manages daily operations, and coordinates with internal departments and external vendors to provide efficient, personalized, and memorable guest experiences. The Head Concierge is responsible for maintaining service standards, supporting team development, and enhancing the overall guest journey through proactive service and local expertise.

Key Responsibilities

Guest Experience & Service
· Deliver exceptional, personalized guest service and resolve concerns promptly and professionally
· Uphold and consistently execute Cabot’s luxury service standards

Operations & Department Oversight
· Oversee daily departmental operations to ensure efficiency and service excellence
· Maintain quality, cleanliness, and operational standards across all areas

Team Leadership
· Lead, coach, and support team members to drive performance and engagement
· Ensure adherence to company policies, procedures, and service standards

Administrative & Reporting
· Complete required reports, logs, and operational documentation accurately and on time
· Support scheduling, staffing levels, and payroll coordination

Qualifications

· Previous experience in hospitality, guest services, or concierge roles, with a strong understanding of luxury service standards
· Experience creating personalized itineraries, coordinating guest activities, and managing reservations or bookings
· Background in front desk or guest-facing roles, with the ability to handle guest requests, concerns, and service recovery
· Proven leadership and team development skills (for supervisory roles)
· Strong written and verbal communication abilities
· Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

· Guest-focused mindset with a passion for creating memorable experiences
· Strong problem-solving and decision-making abilities in a fast-paced environment
· Excellent communication and interpersonal skills
· High level of organization, attention to detail, and time management
· Ability to multitask and prioritize competing demands

Qualifications

· Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards

· Valid BC Drivers License – or willing to acquire prior to commencement of employment

· Strong background in handling guest concerns, service recovery, and high-touch guest interactions

· Demonstrated leadership experience, including team supervision, training, and performance management

· Proficiency with hotel systems (PMS), cash handling procedures, and front office operations

· Excellent written and verbal communication skills

· Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

· Guest-focused mindset with a passion for creating memorable experiences

· Strong problem-solving and decision-making abilities in a fast-paced environment

· Excellent communication and interpersonal skills

· High level of organization, attention to detail, and time management

· Ability to multitask and prioritize competing demands

Benefits

· Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
· Comprehensive Health, Dental, and Vision benefits following eligibility
· RRSP matching program after 6 months of employment
· Opportunities for career growth and advancement within a dynamic and expanding hospitality organization