Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Guest Services Manager
Start Date: October 20th, 2026
Full Time – Salary
Salary Range: $50,000 - $57,000
Location: Cabot Revelstoke Mountain Lodge
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Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.
Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

The Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot’s luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.

Key Responsibilities

Guest Experience & Service
· Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departure
· Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction
· Ensure VIP arrivals, special requests, and personalized itineraries are executed to Cabot’s luxury standards

Operations & Department Oversight
· Oversee daily guest services operations
· Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints
· Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience

Team Leadership
· Lead, coach, and develop guest services team to drive engagement and service excellence
· Conduct training, onboarding, and performance management aligned with brand standards
· Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service
Administrative & Reporting

· Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvement
· Support scheduling, staffing levels, and payroll coordination
· Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery

Qualifications

· Previous experience in guest services, or front office roles within a hotel or resort environment
· Strong understanding of luxury service standards and personalized guest experience delivery
· Proven ability to manage guest concerns, service recovery, and high-touch interactions
· Demonstrated leadership experience, including team supervision, training, and performance management
· Strong organizational, communication, and problem-solving skills
· Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

· Guest-focused mindset with a passion for creating memorable experiences
· Strong problem-solving and decision-making abilities in a fast-paced environment
· Excellent communication and interpersonal skills
· High level of organization, attention to detail, and time management
· Ability to multitask and prioritize competing demands

Benefits

· Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
· Comprehensive Health, Dental, and Vision benefits following eligibility
· RRSP matching program after 6 months of employment
· Opportunities for career growth and advancement within a dynamic and expanding hospitality organization
SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.