Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
_____________________________________________________________________________
Job Title: Assistant Front Office Manager

Start Date: September 15th, 2026

Full Time – Salary

Salary Range: $55,000 - $62,000

Location: Cabot Revelstoke Mountain Lodge

______________________________________________________________________________

Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

The Assistant Front Office Manager supports the oversight of all front office and concierge operations, ensuring the delivery of exceptional guest service and the seamless execution of arrivals, departures, and guest interactions. This role assists in leading the front office and concierge teams, supporting daily operations, and coordinating with internal departments to provide efficient, personalized, and memorable guest experiences. The Assistant Front Office Manager plays a key role in maintaining service standards, supporting team development, and ensuring operational consistency while enhancing the overall guest journey from arrival to departure.

Key Responsibilities

Guest Experience & Service
· Support all guest interactions across Front Desk and Concierge, ensuring a seamless and personalized experience from arrival to departure
· Assist in resolving escalated guest concerns promptly and professionally, ensuring effective service recovery
· Support the execution of VIP arrivals, special requests, and guest preferences in line with Cabot’s luxury service standards

Operations & Department Oversight
· Assist in overseeing daily Front Office and Concierge operations, including arrivals, departures, reservations, and guest services
· Support accuracy and efficiency of PMS systems, billing, and cash handling procedures
· Ensure cleanliness, organization, and readiness of front-of-house areas including lobby and reception spaces

Team Leadership
· Support the leadership, coaching, and development of Front Desk and Concierge teams
· Assist with training, onboarding, and performance management to uphold brand standards
· Reinforce adherence to company policies, procedures, and service expectations

Administrative & Reporting
· Assist in monitoring daily reports including occupancy, arrivals/departures, and guest feedback
· Support scheduling, staffing levels, and payroll coordination
· Maintain accurate records, logs, and communication for operational handover and leadership review
Qualifications

· Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards
· Proven experience overseeing front desk operations, including arrivals, departures, reservations, and guest service delivery
· Experience creating personalized itineraries, coordinating guest activities, and managing concierge services or partnerships
· Strong background in handling guest concerns, service recovery, and high-touch guest interactions
· Demonstrated leadership experience, including team supervision, training, and performance management
· Proficiency with hotel systems (PMS), cash handling procedures, and front office operations
· Excellent written and verbal communication skills
· Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

· Guest-focused mindset with a passion for creating memorable experiences
· Strong problem-solving and decision-making abilities in a fast-paced environment
· Excellent communication and interpersonal skills
· High level of organization, attention to detail, and time management
· Ability to multitask and prioritize competing demands

Benefits

· Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
· Comprehensive Health, Dental, and Vision benefits following eligibility
· RRSP matching program after 6 months of employment
· Opportunities for career growth and advancement within a dynamic and expanding hospitality organization