ResortCom

Pre-Arrival Reporting Analyst

ResortCom  •  $30k/yr  •  Guadalajara, MX (Onsite)  •  3 months ago
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Job Description

Job Location: Mexico Location - Guadalajara, JA 44610
Salary Range: $30,000.00 Salary/month

Position Summary
This position reports to the Business Intelligence department and is responsible to maintain all recurring reporting and analytics necessary for Pre-Arrival operations.  Responsibilities also include the delivery of ad-hoc reporting, including the extraction, design, development, testing, and documentation of the data.  This position will be required to present results and recommendations to management and clients in a timely, consistent, and accurate manner.  The analyst will work closely with senior analysts and management to learn reporting processes, understand business needs, and develop analytical skills over time.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use Microsoft Excel and existing reporting tools to prepare reports for management and Accounting
- Supports the daily maintenance of existing reports to ensure accurate results and timely delivery.
- Troubleshoots data integrity issues, analyzes data for completeness to meet business needs, and proposes documented solution recommendations
- Validate all reporting for 100% accuracy is critical for success
- Prioritize and manage multiple reports and tasks to meet deadlines, seek guidance from management as needed to clarify assignments or requests
- Works with management and senior team members to define and document additional requirements to enrich reporting capabilities
- Follow documented reporting procedures and contribute to keeping documentation current
- Attention to detail, delivering timely and accurate reporting deliverables are keys to success in the role
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment
The work for this position is conducted in an office environment.  The noise level in this environment is usually moderate.  Travel will be required to receive training, attend meetings and develop relationships with other professionals.  Evenings and weekend work may be required based upon the workload.

Qualifications

Required Education and Experience
- Bachelor’s degree in Business, Analytics, Finance, Information Systems, Mathematics, or a related field or equivalent work experience
- Strong proficiency in Microsoft Excel, including formulas, basic PivotTables, and data organization
- Exposure to SQL and Tableau development is a plus.
- Basic analytical skills with the ability to interpret data and identify trends
- Strong attention to detail and commitment to data accuracy
- Ability to follow established processes and documentation
- Excellent organizational, multi-tasking, and prioritizing skills
- Self-starter with proven ability to take ownership of job responsibilities and ensure successful completion of all project and requests.
- Strong verbal and written communication skills, with the ability to interface effectively with all levels of management
- Familiarity with Microsoft Office applications (Excel, Word, PowerPoint, and Outlook)
- Bilingual (English – Spanish)
Additional Skills (Nice to Have)
- Exposure to SQL or interest in learning SQL for reporting purposes
- Familiarity with Tableau or other data visualization tools
- Basic experience or interest in Python scripting or automation
Exposure to Excel Power Query, Power Pivot, or VBA
ResortCom

About ResortCom

ResortCom is a leading provider of vacation ownership management technology, financial services, and customer engagement solutions tailored to the hospitality and lifestyle industries. Our comprehensive suite of services includes innovative contact center solutions, reservations, member experience management, and financial services enabling our clients to accelerate growth and enhance customer loyalty. With decades of proven expertise, ResortCom is a trusted partner for brands seeking to deliver seamless, secure, and scalable services.

Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make members comfortable and happy with their purchase.

ResortConnect, our vacation ownership management software:

• Makes and maintains reservations

• Maintains and services loan and maintenance fee accounts

• Maintains “points overlay” systems

• Manages and services member accounts

• Creates, stores, and maintains contracts

• Manages inventory for timeshares, hotels, and rentals

• Handles transfers and title changes

• Processes bankruptcy

• Manages rentals, resorts, vacations, and HOAs

ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information.

Specialties: Vacation ownership financial services, Vacation ownership management software, Vacation ownership member services, Multilingual call center, Club management software, Maintenance fee billing, Loan portfolio management, Custodial services and lender support, Tax withholding trust administration, Collections, Credit card processing, Reservations, Contact center, and Vacation ownership member services

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Las Vegas, NV
Year Founded
1985
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