Job Description

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità .

JOB PURPOSE

You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.

You will support the Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives. You will also plan and cascades training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team development and driving performance of individual Client Advisors.

RESPONSIBILITIES

PARTNER WITH STORE MANAGER & STORE LEADERSHIP

• Identify training needs in line with business priorities
• Develop training action plans at a Store & Client Advisor level
• Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
• Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
• Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level

TRAINING & CONTENT

• Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
• Drive in-store training initiatives with active shop floor presence
• Monitor quality, impact and true retention of training content
• Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

• Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
• Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
• Ensure regular communication with Trainees, giving them continuous feedback on progress

ONBOARDING

• Manage onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HR

KNOWLEDGE AND SKILLS

Bachelor’s degree in learning and development fields, human resources management, psychology, or a related field or vocational training.

4+ years of experience in the retail training field or in a retail managerial role.

Completed trainer qualification and relevant professional experience

In-depth knowledge of talent management and/or personnel development methods and tools

Excellent presentation and facilitation skills

Strong coordination and organizational skills, with a high level of communication ability

Fluent English is required

Entrare a far parte della nostra Azienda significa lavorare in un ambiente creativo e internazionale, con team di persone motivate dalla curiosità e dalla ricerca dell'eccellenza. Il motore del nostro successo è l'importanza e il valore che diamo al talento e alla passione delle nostre persone, favorendone la crescita professionale.
Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità , o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.