At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.
The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.
The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!
Position Purpose
Reporting to the Manager of Remote Communications, the Practice Systems Coordinator owns Heartland’s Online Booking Initiative using Vetstoria. They ensure all Heartland practices remain operational, optimized, and compliant with scheduling availability and online booking standards in support of a diverse portfolio of practices. This role monitors daily appointment availability, supports PMS optimization, oversees online booking implementation, and serves as the primary relationship owner for Vetstoria. The position plays a critical role in ensuring consistent access and patient flow visibility across all locations, with significant collaboration with Practice Manager, Marketing Business Partner, and Regional Director of Operations teams. This is a full-time remote role.
At Heartland, all of our team members embody the spirit of Servant Leadership.
USD $18.00 - USD $20.00 /Hr.
Heartland Veterinary Partners is a support organization that is committed to improving the lives of veterinarians. We purchase veterinary practices and provide operational support to relieve administrative burdens such as payroll, recruiting, HR, marketing and accounts payables. If needed, we invest to support growth. The practices maintain their unique branding, culture and clinical autonomy.
At Heartland, we believe that selling a veterinary practice shouldn’t mean losing what makes it remarkable. When we acquire a practice, the doctor comes first. We listen closely to their needs in order to create a one-of-a-kind solution to ease their administrative burdens—all without disrupting their day-to-day operations, the culture they’ve fostered, and the relationships they’ve built. In other words, the name over the door doesn’t go away. The headaches of running a business do.
Partnering veterinarians appreciate an improved work-life balance, less financial worry, and the confidence that their teams will be in good hands. Best of all, they get to focus on why they entered the business in the first place: to care for animals and to be present when their clients need them most. Practice team members enjoy the warm culture of their individual community practices combined with the support and resources that Heartland brings to the table.
Improving the lives of veterinarians means supporting them at all stages of their careers. Whether you're a veterinary student or a new graduate looking for hands-on learning to begin your career or an experienced veterinarian looking to tackle management and leadership opportunities, we keep your goals at the heart of everything we do.
The Heartland Support Center team is hardwired to serve. We follow the philosophy of servant leadership and put the needs of others first with a genuine desire to help. As a result, Heartland’s practices count on team members to be there for them with heart and solution, not a corporate agenda.
