Oversees daily functioning of all operational systems in office. Ensures implementation and adherence of business policies and procedures for the daily operations of the office.

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Direct supervision of all levels of office support staff. Establishes work priorities. Schedules staff and ensures coverage of support services within the practice, approves overtime. Approves vacation and time off requests of practice related staff. Conducts or coordinates regular office staff meetings. Kronos Timekeeper.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Administrator. Identifies needs and assists front line leads with planning of continuing education for office staff. Completes performance reviews of staff. In collaboration with HR makes decision regarding hiring, corrective action, terminations, and other HR initiatives.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates Administrator of significant activities.
• Assesses and resolves all patient balance billing issues using appropriate resources within UHMSO. Responsible for practice revenue enhancement/expense reduction initiatives and meeting financial objectives, including the collection of prior patient balances, co-pays, and co-insurance where applicable.
• Recommends operational improvements. Meets with leads and providers to assess, design, implement programs and processes to increase the efficiency and effectiveness of the practice. Provides detailed action plans for UHPS initiatives and coaches front line leads and staff through implementation of projects. Collects and analyzes data and maintains reports for business efficiency and practice growth. Assumes role of, or delegates all functions with regards to the office lab. Ensures all applicable laws, rules, and procedures are followed concerning typical lab functions, including: vaccines, patient samples, log books, and equipment.
• Works with assigned providers to ensure charges are submitted in a timely fashion.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED (Required) and
• Associate's Degree (Preferred) or
• Bachelor's Degree (Preferred)

• 3+ years Of healthcare experience (Required) and
• Supervisor experience (Preferred)

• Must have excellent interpersonal and communication skills; (Required proficiency)
• Able to relate effectively with a wide variety of people; (Required proficiency)
• Able to prioritize, delegate, and follow up; (Required proficiency)
• Computer literate with word processing and spreadsheet knowledge; (Required proficiency)
• Understanding of medical terminology; (Required proficiency)
• Understanding of third-party reimbursement requirements; (Required proficiency)
• Knowledge of CPT and ICD-10 coding. (Required proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

• 10%