Job Description
Directs the activities of team members within assigned area and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serves as a liaison between providers, team members and practice manager in daily operations. Supports charge capture processing, standard work, process improvement and practice staffing. Manages team members performance and development and ensures policy adherence.
Essential Functions
- Oversees patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions.
- Facilitates a positive work environment which supports team member engagement and encourages professional growth. Guides, mentors, motivates, acts as resource and support to team, encouraging continual growth as a professional and self-directed learning.
- Responsible for monitoring day to day operations including staffing levels, workflows and patient experience. Arranges coverage for sick call-ins, vacations, leaves, other time off. Notifies Practice Manager of any staffing shortages and/or needs.
- Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost effective manner.
- Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed.
- Responsible for HR functions including but not limited to interviewing, performance reviews and coaching.
- Provides input into the development, implementation and evaluation of unit/department/division/service/goals and prioritizes them so that they are consistent with patient care/administration needs.
- Acts as a patient advocate and provides ongoing communication with patient, team and multidisciplinary team regarding patient, team, management of safety and quality issues.
Qualifications
- Associate's Degree or equivalent in business, management or other related area - Required
- Bachelor's Degree or equivalent in business, management or other related areas - Preferred
- 2 years of relevant experience of recent relevant supervisor experience in health care/medical practice or related work - Required
- 2 years of relevant experience in healthcare leadership, or relevant leadership experience informal or formal - Preferred
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 5 lbs
- Pushing Force > 5 lbs: Seldom up to 25 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Seldom
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Supine Lying: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Care Center Grand Haven - 15100 Whitaker Way - Grand Haven
Department Name
Peds General Grand Haven Care Ctr - Medical Group West
Employment Type
Full time
Shift
Variable (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:00 a.m. to 5:00 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
