Job Description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

Key Responsibilities

The role of the Practice Operations Assistant is to support the billing process in Practice Groups. This includes liaising between lawyers and Practice Group support teams in invoice preparation and then final issuance of the invoice working with the Revenue team as needed.

Key tasks include chasing timesheets, narrative time entry remediation, editing of bills, coordinating write-offs and discounts, collating bills and narratives in their final form as per firm policy and process, managing alternative pricing arrangements and cross-border invoicing.

The role will work closely with PEs and PTAs for their assistance with billing admin throughout.

The revenue aspects of the role will include supporting the creation of pre-bills, producing final invoices and bill cover letters, working with the Revenue and Matter Management teams on matter setup and posting final invoices onto the system as per firm policy and process.

The Practice Operations Assistant will have the following duties:

• Assist the business in ensuring a streamlined process to include: time capture, narrative edits, matter set up and remediation from "ready to bill – through to invoice production".
• Using software including Firm applications like Timesheet Writer as needed to support the narrative remediation process.
• Assist the drafting & producing invoices providing complete support throughout.
• Assist teams in dealing with internal and external queries regarding invoices and the working capital profile, liaising with lawyers and the Revenue team.
• Understanding clients' billing and collection processes and ensuring that invoices are produced, submitted, and collected in a manner which is appropriate for the Firm and in line with client requirements, which facilitates payment with minimum queries and time delay.
• Liaising with partners and associates regarding queried debts, unpaid invoices, escalating as required to the relevant Legal Project Manager for the matter.

Qualifications, skills and experience

• Experience in a professional services environment
• Excellent customer service orientation skills
• Competent IT skills, good working knowledge of Word, Excel and Outlook
• Experience of PowerBI or willing to learn
• An innovative mindset, curious about AI and emerging technologies.

Team

Disputes

Working Pattern

Full time

Location

London

Contract type

Permanent Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.