Job Description

Department/Unit:

AMCOM - Delmar Family Medicine

Work Shift:

Salary Range:

$77,075.00 - $119,466.00Practice Nurse Supervisor
Delmar Family Medicine
Slingerlands, NY

This Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff.

The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients.

Essential Duties and Responsibilities

Patient Satisfaction:

• Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution.

• Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager

• Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible.

• Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary.

Operations:

• Collects and manages clinical related stoplight reports and addresses clinical issues within the division.

• Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities.

• Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends.

• Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks.

• Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and communicate this information effectively.

• Maintains effective communication with staff in a timely and effective manner by coordinating, facilitating, and documenting staff meetings with clinical staff.

• Ensures that medical equipment functions properly and understands the process to manage failure as needs arise.

• Works with the division physicians, administrative staff and nurse manager to ensure compliance with The Joint Commission and any other governing regulatory authority.

• Participates in Environment of Care Surveys with Practice Manager.

• Reviews and maintains OSHA and SDS compliance manuals.

• Orders and stocks supplies and medications as needed for clinical areas. Maintains inventory records to ensure fiscal responsibility, working within budgetary confines within the Division.

• Maintains tracking logs- i.e., refrigerator temps, QC checks for CLIA waved testing, medication samples, emergency medications.

• As staffing needs demand, support all clinical needs within their department to include but not limited to: assist with telephone triage, administer medications, provide direct patient care, assist the providers, task completion, medication prior authorizations, and prescription.

Qualifications:

• Associate's Degree in nursing - required

• Bachelor's Degree in nursing - preferred

• Demonstrated leadership and clinical competence - required

• 3-5 years of experience - required

• Excellent verbal and written communication.

• Knowledge of word processing and MS Excel.

• Experience with electronic health record preferred.

• Strong problem-solving skills are needed with a desire to learn, investigate and use good judgement.

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Current NYS Licensure Upon Hire - required

• BCLS - Basic Life Support Upon Hire - required

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.