The Practice Manager has a key role in overseeing daily operations, managing caregivers, optimizing workflow efficiency and quality, and ensuring exceptional patient care delivery. This position contributes to the success and growth of the practice while fostering a positive work environment.
Practice Manager
Mercy Clinic Primary Care - 65+ Prime
Opportunities at: Lemay Ferry and South City Offices
Full Time, Exempt
Key Responsibilities
Lead clinic staff to deliver a high-quality patient experience and outcomes
Hire, train, schedule, and manage staff performance and engagement
Support providers through effective communication and coordination of care
Oversee daily operations, staffing, and patient access
Ensure compliance with operational standards, policies, and EHR use
Manage practice performance, including financials, work queues, and key metrics
Drive patient experience, quality improvement, and growth initiatives
Other duties as assigned
Qualifications
Education: High school Diploma or equivalent
Experience 1 year experience in supervisory role in physician clinic setting
Skills, Knowledge Abilities:
Leadership: Ability to inspire and motivate caregivers to achieve practice goals.
Problem-solving: Capacity to identify issues and implement effective solutions.
Communication: Clear and concise verbal and written communication skills.
Teamwork: Ability to collaborate with physicians, caregivers, and other stakeholders.
Time Management: Efficiently prioritize tasks and manage competing priorities.
Adaptability: Flexibility to adjust to changing priorities and environments.
Preferred Qualifications:
Education Bachelors degree
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
