Job Description

Responsibilities

Operational

• The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
• Responsible for training and ongoing education of all employees supervised to ensure the highest level of customer service and financial operations.
• Implements quality initiatives to improve provider and patient satisfaction surveys.
• Set operational checks and balances to ensure accuracy of front-desk patient collections.
• Maintain efficient telephone triage, appointment scheduling, registration, and patient flow procedures to enhance patient satisfaction and physician productivity.
• Provide recommendations and follow up actions for operational inefficiencies.
• Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
• Assist with strategic planning and resource allocation analysis.
• Ensure Leadership is aware of all problems or changes.
• Ensure proactive measures are taken regarding changes in healthcare that may impact supervised programs.
• Provide weekly and monthly reporting of program standards and initiatives, along with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the practice.
• Practice duty of care including meeting practice standards and accountability.

Personnel

• Facilitate onboarding of new employees as it relates to specific programs.
• Maintain accurate employment files at program levels.
• Keep Leadership abreast of employee issues and corrective actions.
• Encourage employee motivation, professional development, and satisfaction.
• Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.
• Problem-solve to improve staff performance and program needs.
• Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
• Conduct routine trainings to ensure staff are up to date on industry specific changes and best practices.
• Update/Develop training manuals as necessary.

Organizational

Supervision and consultation.

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.

Record keeping.

• Documents in a timely fashion per AltaPointe policy.
• Documents in a clear, legible, and concise manner.

Courteous and respectful attitudes towards consumers, visitors, and co-worker.

• Treats consumers with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others, including consumers and families.
• Assists consumers and visitors as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the consumers’ needs, expectations, and individual differences.

Administrative and other related duties as assigned.

• Actively participates in AltaPointe committees as required.
• Accurately completes assigned tasks in a timely manner.
• Accesses appropriate community resources according to consumers’ needs.
• Follows AltaPointe policies and procedures.
• Maintains current license and requirements for renewals and certifications, if applicable.

Qualifications

A bachelor’s degree or an equivalent combination of education and experience. Minimum three years of experience managing a medical practice in the absence of a bachelor’s degree. Must have thorough knowledge of outpatient check-in to check-out process. Basic knowledge of billing is preferred but not required. Proficient with computer applications including Microsoft Office Suite and Electronic Health Record (EHR) Systems. Experience with Athena and Avatar EHRs is a plus.