Job Description

Practice Manager or Senior Veterinary Nurse | Greencross Riverway, Townsville QLD

Help build the team and culture from the beginning

What if your next role gave you the opportunity to help create the kind of clinic you have always wanted to work in?

We are preparing to reopen Greencross Riverway, our purpose-built veterinary clinic located near the banks of the Ross River in Townsville.

We are looking for an experienced Practice Manager or senior veterinary nurse ready to step into leadership and help shape the clinic’s next chapter.

This is not simply an opportunity to manage an existing team. You will play an important part in building the team, establishing how the clinic operates and creating a workplace where people feel supported, capable and proud of what they achieve together.

Leadership experience or your next step

You may already be managing a veterinary practice and be excited by the opportunity to build something from the ground up.

Alternatively, you may be an experienced senior veterinary nurse who is ready to move into practice management with support, development and an established network around you.

What matters most is your ability to bring people together, create structure and help build a positive clinic culture.

The clinic is ready. Now we are building the team.

Riverway is purpose-built for quality veterinary care, with dedicated consulting and treatment spaces and specialised facilities, including radioactive iodine treatment capabilities.

You will be supported by an experienced Area Manager, a Regional Clinical Director and our wider network of Townsville clinics. During the lead-up to reopening, you will have the opportunity to work within the local network, build relationships and contribute to the planning and development of Riverway.

Who would you love to work with again?

Great clinics are built by people who trust, respect and complement one another.

If there is a veterinarian or veterinary nurse you have worked particularly well with in the past, this could be an opportunity to explore working together again and help create something new.

Individual expressions of interest are equally welcome. You do not need to arrive with a team already around you.

What you will help shape

Depending on your experience, you will have the opportunity to:

• Help establish the clinic’s day-to-day operations and ways of working
• Support the recruitment and onboarding of the Riverway team
• Create a welcoming and collaborative workplace culture
• Lead, mentor and develop veterinary nurses
• Work closely with the clinic’s veterinary leader
• Establish efficient rosters, workflows and operational processes
• Support a consistently positive client and patient experience
• Build strong connections with the wider Townsville network and community

Who will thrive here

You could be a great fit if you:

• Are an experienced Practice Manager or senior veterinary nurse ready for leadership
• Understand what makes a veterinary clinic run effectively
• Enjoy supporting people and creating a positive team environment
• Communicate clearly and bring a calm, organised approach
• Are comfortable taking initiative while collaborating with clinical and operational leaders
• Want the opportunity to help build a clinic rather than simply step into an established structure

A Certificate IV in Veterinary Nursing is highly regarded for nursing applicants, alongside previous leadership, coordination or mentoring experience.

What we can offer

• A genuine opportunity to influence the clinic’s culture and operations
• Support and mentoring from an experienced Area Manager
• Leadership development and structured career pathways
• Access to Greencross’s internal continuing education program
• Flexible working arrangements
• Four weeks of annual leave
• 12% superannuation in addition to your base salary
• Paid parental leave and flexible return-to-work support
• Employee assistance and wellbeing programs
• Discounts across Greencross Vets, the Animal Referral and Emergency Network and Petbarn
• The support and security of an established national veterinary network

Life in Townsville

Located near the Ross River, Riverway is surrounded by parklands, lagoons, walking paths and community spaces.

Townsville offers a relaxed tropical lifestyle, with Magnetic Island, the Great Barrier Reef and North Queensland’s beaches and national parks all within easy reach.

Start with a conversation

If you are ready to lead, step into practice management or help create a clinic culture from the beginning, contact Belynda Gardiner on 0404 633 457 via phone, or email belynda.gardiner@gxltd.com.au