Job Description

Job Title: Practice Manager/ Operations Biller (Remote)

About the Client:

Offer an array of online training courses by working with our clients through professional and mental health workbooks. They use psychoeducation and educate about: Personality Disorders, Mood Disorders, Depression, Anxiety, Social Skills Training, Post Traumatic Stress Disorder, and Anger Management.

You will be the special assistant to the Owner, managing both the professional operations of the clinic and high-priority administrative tasks. You are the gatekeeper, the fixer, and the primary point of contact for clients and therapists.

Responsibilities:

• Handle calls with a professional, empathetic tone.
• Collect co-pays/deductibles at the time of service. Coordinate with the biller to resolve underpaid claims and communicate with clients regarding denials.
• Act as the first point of contact for billing concerns, resolving them with emotional intelligence and clarity.
• Utilize QuickBooks and Google Spreadsheets to track daily office expenses, tax-related documents, and bank statements.
• Implement systems to put recurring bills on autopay and streamline office workflows.
• Maintain a meticulously color-coded and organized digital/physical filing system.
• Monitor and respond to emails at least 3x daily, ensuring a "don't worry, I'll take care of this" level of service.
• Whether a task takes an hour or a month, you are responsible for seeing it through to 100% completion without being reminded.

Qualifications

• Minimum 3–5 years in a Medical Mental Health Office Management or High-Level Executive Assistant role.
• Previous Mental Health experience is highly preferred.
• Advanced knowledge of QuickBooks, Google Workspace (Sheets/Docs), and Mental Health EHR software.
• Familiarity with CPT codes (Mental Health and Cardiology) is a significant plus.
• Must be highly accessible and prompt in returning calls/messages. We are looking for someone who takes ownership of their presence at the desk.
• You must possess an optimistic "can-do" mentality, high emotional intelligence, and the ability to multitask in a fast-paced environment without losing your cool.
• We are looking for a loyal, long-term partner to grow with this practice. If you are a senior-level professional who thrives on organization, helping others, and running a tight ship, I want to meet you.
• Please submit your resume along with a brief cover letter describing a time you took a project from start to finish without any supervision.

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!