Job Description

Primary City/State:

Gilbert, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Support

Great options and opportunities. We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!

At Banner MD Anderson Cancer Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As the Practice Manager you will manage the day-to-day operations of a large, multi-site outpatient practice or complex procedural practice and takes complete ownership for the successful operations including financial, patient access, volumes/growth, employee engagement and retention, patient experience, team experience and value-based care. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong relationship with the Division/Section Chiefs; practice operations leadership and/or clinical leadership on staff and provider recruitment, development, and retention. Collaborates with Banner leaders to provide seamless and integrated service to our patients. Partners with marketing leadership to seek new opportunities to builds Banner’s market share and brand. Partners with Business Development, Public Relations and Marketing to support location, provider and/or specialty promotions including responding to requests for information from PR/Marketing, identifying and securing providers for media relations opportunities and providing staff for events that drive exposure/outreach in the community.

Schedule:

Monday - Friday 8:00 AM - 4:30 PM

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position manages the day-to-day operations of a large, multi-site outpatient practice or complex procedural practice and takes complete ownership for the successful operations including financial, patient access, volumes/growth, employee engagement and retention, patient experience, team experience and value-based care. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong relationship with the Division/Section Chiefs; practice operations leadership and/or clinical leadership on staff and provider recruitment, development, and retention. Collaborates with Banner leaders to provide seamless and integrated service to our patients. Partners with marketing leadership to seek new opportunities to builds Banner’s market share and brand. Partners with Business Development, Public Relations and Marketing to support location, provider and/or specialty promotions including responding to requests for information from PR/Marketing, identifying and securing providers for media relations opportunities and providing staff for events that drive exposure/outreach in the community.

CORE FUNCTIONS

1. Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget. Monitors and approves payroll, ordering of supplies, and inventory. Monitors provider documentation, coding accuracy and timeliness to ensure accurate charge capture. Facilitates resolution of billing and coding issues.
2. Continuously monitors the operations and workflow. Revises provider templates, clinic schedules, and call schedules, as necessary, in alignment with clinical operations and system practices, to ensure efficiency and drive patient access and extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
3. Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on-boards, continuously develops, rewards, retains, and provides transparent performance feedback to staff, leaders, and physicians. Coordinates provider recruitment activities, manages physician contract and employment changes, and manages new provider set up and on-boarding.
4. Ensures compliance for various accrediting bodies and government agencies. Performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices. Participates in affiliated partner site audits. Assists with developing and implementing corrective action plans.
5. Identifies, communicates and coordinates physical maintenance, equipment needs and repairs with internal and/or external resources. In coordination with Clinic Administrative leadership, resolves problems relating to the physical facility on an as needed basis to ensure the environment supports employee engagement and meets patient expectations.
6. Collaborates with marketing leadership to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner’s desired brand positioning. Partners with Business Development, Public Relations and Marketing to support location, provider and/or specialty promotion. Creates and maintains physician profile documents.
7. Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff consistently exhibit behaviors and services that patients expect and deserve. Coaches staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities, facilitates patient transfers of care, and completes patient termination from practice when necessary.
8. This position has administrative responsibility for a large or multi-site outpatient practice or complex procedural practice(s) yet collaborates within an integrated healthcare delivery system. Customers include, but are not limited to regional leadership, physicians, providers, practice management, and staff. External customers include but are not limited to regional leadership, physicians, practice management and staff. External customers include patients, and their caretakers, regulatory bodies, affiliated healthcare partners, vendors, and the community. This position also develops plans to identify and reach short- and long-term goals and assure development and compliance with operating and capital budgets and achievements of financial performance. This position is expected to exhibit all Banner’s Core and Leader Behaviors along with Banner’s Leadership Competencies.

MINIMUM QUALIFICATIONS

Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of bachelor’s degree in healthcare administration, business, consumer, finance or related field.

Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics.

Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system. Requires the ability to develop, implement, evaluate and adjust an operational vision for the clinics under them. Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue. Continually monitors the functioning of the clinic and revises operations as needed. Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved. Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills. Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees. A proven ability to drive team and individual performance to reach or exceed key performance metrics. Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment. The ability to practice flexibility, maintain composure, show courage, and apply change management skills is required.

PREFERRED QUALIFICATIONS

Additional experience or education within the field of business, consumer, finance, and administration. Experience working in a managed care environment or integrated delivery network beneficial.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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