Job Description

Headquartered in Phoenix IMS Care Center is a team of 500 employees, and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager in the Multispecialty Clinic, located at our Multispecialty Clinic in Avondale. This position will be responsible for the workflow and performance of the Division to achieve expert care, excellent customer service and maximal physician/staff productivity. This person will work closely with the COO or Vice President of Operations regarding strategic planning, development, continuous quality improvement and financial/budget reporting and monitoring. Instill the IMS mission, vision and values in the work performed.

Job Requirements:

• Assume overall responsibility for division employee management and staffing including all providers, medical assistants, and administrative staff
• Determine staffing standards based on patient care needs, patient flow, procedures and other clinical needs
• Interview, select and hire new employees
• Work with Human Resources to ensure compliance with state and federal requirements for clinical and non-clinical staff
• Responsible for evaluating staff performance, developing standards and ensuring basic competencies for all staff
• Establish credibility and a strong presence in the division
• Identify potential problem areas, develop a system for objectively monitoring performance and creatively seek solutions to foster quality improvement
• Continuously optimize staff roles and responsibilities to meet performance goals
• Develop and maintain an open effective line of communications with providers and clinical staff
• Develop and optimize the physician templates for appropriate patient scheduling
• Ability to communicate effectively both verbally and in writing
• Knowledge of agency building and reimbursement regulations
• Ability to research and audit physician charges to ensure they are properly processed
• Ability to work independently and to be accurate, efficient and organized
• Ability to read and comprehend patient account information, insurance explanation of benefits and other financial records
• Ability to respond to emergent or stressful situations in a calm and professional manner
• Intermediate computer skills (ie,. MS Word, Excel)
• Ability to maintain good working relationships while addressing complex extensive administrative issues
• The ability to work in a constant state of alertness and in safe manner
• Coordinate space and room assignments for providers
• Support and facilitate referral management process
• Develop protocols to improve care for urgent patient problems
• Develop protocols and create standard for patient telephone calls to providers
• Develop a system for monitoring clinic utilization, workload vs. billing, and individual physician provider productivity on a monthly basis
• Work with the Business Office to refine and monitor billing
• Act as a resource to physicians' clinical staff and business office staff regarding coding questions; provide regular in services to physicians and clinical staff
• Handle external marketing
• Assist with development of business plans for new programs and other strategic initiative for the division
• Participate in management meetings and participate in strategic planning, proactive interdepartmental problem solving and policy development
• Demonstrate knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees

Education Requirements:

• High School Diploma or GED is required
• A bachelor's degree in healthcare administration or business administration strongly preferred
• Minimum 3-5 years' experience managing and running a healthcare facility
• Management level experience in a clinical or hospital setting, including, medical insurance, coding and reimbursement
• Ability to communicate effectively both verbally and in writing
• Knowledge of agency billing and reimbursement guidelines
• Ability to research and audit physician charges to ensure they are properly processed
• Ability to read and comprehend patient account information, insurance explanation of benefits and other financial records

Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.