Job Description

Posting number: 15585

Department: Health Department

Division: Behavioral Health

Job classification: Practice Manager

Posting type: Open

Categories: Mental Health, Management, Counseling

Schedule: 40 hours a week

• Monday - Friday (8:30am-5:00pm)

Examples of duties

• Promotes and champions an integrated model of service delivery across disciplines within the clinic.
• Provides clinical and administrative supervision and development of program staff, including completion of evaluations.
• Assures ongoing compliance with agency, mental health and medical regulations (Lake County Health Department and Community Health Center, Rule 132, Rule 140, Joint Commission, HRSA, DMH, etc)
• Provides management direction of daily operations of the Mental Health and Community Health Center clinic site.
• Monitors staff and client scheduling and adjusts accordingly to ensure the highest level of care per the Patient Centered Medical Home (PCMH) care model.
• Prepares, develops, monitors and analyzes clinic budget in accordance with agency guidelines and in conjunction with the Business Manager.
• Monitors and ensures operational compliance with managed care organization (MCO) contracts.
• Implements operating guidelines, procedures and protocols to support an integrated approach to care by following the Patient Centered Medical Home care model, prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Collaborates with other supervisory staff to develop department priorities and goals.
• Ensures ongoing training of staff; provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.
• Evaluates employee performance and sets clear goals and expectations.
• Fosters and encourages individual program staff to understand and identify with the full team at the clinic.
• Tracks all program data including Key Performance Indicators and leads Continuous Quality Improvement projects for the program.
• Promotes and facilitates the professional development of program staff by means of in-service training sessions.
• Interviews job applicants for all program positions.
• Provides direction on the scope, types, and evaluation of clinical and administrative programming that is offered utilizing published best practices and empirically proven clinical methodologies in delivery of client care.
• Ensures that staff is trained on quality improvement concepts, tools and techniques.
• Conducts, coordinates, and supervises the program and regular review of clinical records.
• Organizes and participates in treatment-related clinical conferences and staffing's on assigned clients.
• Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
• Connects and outreach with community leaders and organizations to promote and advance the mission of the agency in providing healthcare to individuals in the community.
• Ensures that the assigned clinical site obtains a “Likely to recommend” score in quarterly patient satisfaction surveys.
• Develops and implements recommendations for cross training for staff so that there is greater understanding of services available for our patients and opportunities to enhance service to existing patients.
• Maintains CLIA manual, forms and protocols and ensures staff compliance with Federal and/or State standards.
• Assist with orientation, oversight and education of learners in the clinic environment.

Qualifications

• Master’s Degree in psychology, counseling, social work or related field is strongly preferred
• (4) Four years’ experience in the behavioral health field, which includes two (2) years of supervisory or management experience
• For internal candidates – Two (2) years of management experience in healthcare or a combination of healthcare and other operational management experience. Educational requirements may be offset by performance, skills and potential demonstrated during your time as an employee.
• Licensed Clinical Social Worker (L.C.S.W.), Licensed Clinical Professional Counselor (L.C.P.C.) upon hire required.

Supplemental information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.