Job Description

The Practice Manager II leads and oversees Fetter Health Care Network Center(s) at their sites to ensure and promote high-quality medical care. The Practice Manager II is ultimately responsible for providing leadership in administrative matters, clinical program development, quality management, utilization management and staff education at FHCN in a manner consistent with the corporate objectives and philosophy of Fetter Health Care Network organization.

Requirements

• Works closely with and maintains good relationships with the Director of Operations.
• Spends much of their time with direct patient contact and clinical care.
• Actively engaged in helping to identify and facilitate the solving of all operational and clinical issues for the center(s).
• Oversees support operations, appointment scheduling and other related functions of the health center and recommend course of action to assist medical staff.
• In conjunction with the Nurse Manager, evaluates and recommends changes for better utilization of facilities, services, and staff; participates in re-design of clinic operations to improve financial and operational performances.
• Recommend health center policies and procedures.
• Oversees purchase of supplies and equipment for all clinical activities.
• Prepares and submits records, reports, and statistical data as required.
• Ensures that orientation and training of all medical and clinical staff is accomplished at the center(s).
• Must be able to communicate effectively when responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Must be able to write clear and concise business letters and reports and effectively present information to senior management.
• Ability to identify problems and create workable solutions with minimal supervision. Ability to deal with ambiguity and manage multiple priorities.
• Actively participates in the Quality Improvement Plan.
• Knowledge of HEDIS Measures
• Knowledge of Process Improvement methodologies (PDSA, Six Sigma, etc.)
• Knowledge of physician office practice operations.
• Knowledge of organizational policies, procedures, systems and objectives.
• Knowledge of applicable regulatory, compliance, and accreditation standards and requirements.
• Knowledge to mentor, influence, and manage through matrix reporting relationships.
• Project Management skilled in project planning, task prioritization, effectively managing resources, outcomes measurement, and tracking.
• Effective problem-solving skills to include data analysis and judgement to make effective decisions.
• Represents the organization at meetings as required.

• Supervises directly and indirectly 20 - 50 employees of the Health Center. In coordination with the Executive and Senior Management team, is responsible for the overall direction, coordination, and evaluation of the health center activities. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training and discharge of employees; planning organizing, assigning, and directing work.

• Bachelor’s degree from four-year college or university and 5-10 years of practice management experience and/or training; or nurse LPN, RN or BSN with 5-10 years of management experience.