Job Description

Practice Manager (4-Month Fixed-Term Contract) | Greencross Vets Nerang | Gold Coast, QLD

Ready to step into a leadership role and make a real impact?

Greencross Vets Nerang is seeking a Practice Manager to join our team on a 4-month fixed-term contract.

This opportunity has become available as our current Practice Manager has been selected for an exciting internal secondment, supporting the implementation of Greencross's new Practice Management System (PMS) across our national network. We're looking for a capable leader to guide the clinic during this period and continue driving the positive culture and operational success the team enjoys today.

Whether you're an experienced Practice Manager, Head Veterinary Nurse, or veterinary industry leader looking to expand your leadership experience, this is a fantastic opportunity to work alongside a supportive team and gain valuable exposure within one of Australia's leading veterinary networks.

A Bit About Us

We're a well-established clinic on the Gold Coast with a loyal client base and a team that's proud of the care we provide.

The vibe here is:

• Friendly and down-to-earth
• Team-first (no egos)
• Busy but well supported

We've also recently undergone a clinic upgrade, with additional consult rooms, improved treatment areas, and upgraded facilities, making it an exciting time to join our team.

Our team genuinely enjoys working together and takes pride in creating a positive experience for both our patients and their owners.

About the Role

As Practice Manager, you'll play a key leadership role in the success of the clinic, supporting both the team and business operations while ensuring exceptional care for patients and clients.

You'll work closely with the Veterinary Director and regional leadership team to create a positive culture, support staff development, and drive clinic performance.

Your responsibilities will include:

• Leading, mentoring, and supporting veterinary nurses, receptionists, and support staff
• Driving a positive, engaged, and high-performing clinic culture
• Managing rostering, workforce planning, and team development
• Supporting recruitment, onboarding, and performance management
• Working closely with the Veterinary Director to support clinic success
• Monitoring clinic performance and identifying opportunities for growth and improvement
• Supporting workflow management and operational efficiency
• Managing stock control, supplier relationships, and general clinic administration
• Ensuring exceptional client service standards are maintained
• Supporting compliance, workplace health and safety, and operational processes
• Handling client feedback and resolving issues professionally and constructively
• Contributing to strategic planning and continuous improvement initiatives

This is a hands-on leadership role where you'll have the opportunity to make a genuine impact while supporting an established and successful team.

About You

We're looking for someone who:

• Has previous Practice Manager, Head Nurse, or leadership experience within the veterinary industry
• Has strong people leadership and coaching skills
• Enjoys developing teams and creating positive workplace culture
• Has experience managing rosters, staffing, and clinic operations
• Demonstrates excellent communication and relationship-building skills
• Is organised, proactive, and solutions-focused
• Can confidently manage competing priorities in a busy environment
• Leads by example and enjoys supporting others to succeed

Most importantly, you're someone who values teamwork, enjoys working with people, and thrives in a fast-paced clinic environment.

Why Nerang?

Nerang makes life easy.

You'll enjoy:

• Quick access to the M1 and public transport
• Rivers, parks, and the Gold Coast hinterland nearby
• Being only 15-20 minutes from the beach
• Easy access to all areas of the Gold Coast

It's a great central location if you enjoy having the best of both nature and coastal living on your doorstep.

Why Join Us?

• A team that's easy to work with and genuinely supportive
• A good mix of busy and structured, without the chaos
• A recently upgraded clinic with modern facilities
• A genuinely positive workplace culture
• The opportunity to broaden your leadership experience within a large veterinary network
• Exposure to a varied and interesting caseload and clinic environment

Why Greencross?

As part of the wider Greencross network, you'll also enjoy:

• Ongoing training and professional development opportunities
• Access to continuing education programs and resources
• Mental health and wellbeing support through our Employee Assistance Program
• Access to Fitness Passport
• Staff discounts including Petbarn, Royal Canin, veterinary services, groceries, fuel, retail and more through Pounce
• Career progression opportunities across a national network of clinics and hospitals
• Support from experienced regional and national leadership teams

Apply Today

If you're looking for an opportunity to further develop your leadership career while supporting a fantastic team during an exciting period of growth and transformation, we'd love to hear from you.

Join Greencross Nerang and help lead a team that's passionate about pets, committed to excellent patient care, and proud of the positive culture they've built together. 🐾🌴