Job Description

Practice Manager (Full-Time) | Greencross Vets Chandlers | Toowoomba, QLD

Lead a thriving clinic, support an incredible team, and build your career in one of Queensland's most liveable regional cities.

Greencross Vets Chandlers is looking for an experienced and passionate Practice Manager to lead our team and help drive the continued success of our well-established clinic.

This is an exciting opportunity to join a respected and community-focused practice, working alongside a highly capable team of veterinarians and nurses who are committed to delivering outstanding patient care and exceptional client service.

We're seeking a people-focused leader who thrives on building strong teams, creating positive workplace cultures, and supporting both operational success and clinical excellence. A Certificate IV in Veterinary Nursing is highly desirable, along with previous leadership or management experience within a veterinary environment.

Why Greencross Chandlers?

Greencross Vets Chandlers is a beautiful and well-established clinic located in the heart of Toowoomba. You'll be joining a team of experienced veterinarians and nurses who genuinely enjoy working together and supporting one another.

Our clinic consists of:

• 4 experienced Veterinarians
• 7 Veterinary Nurses
• 1 Nursing Intern

We are a locally loved practice known for our genuine care, not only for our patients and clients, but also for each other. We've built a positive, inclusive culture where people feel supported, valued, and empowered to do their best work.

As Practice Manager, you'll have the opportunity to make a real impact on the ongoing success of the clinic while working alongside a team that is passionate about what they do.

What Makes Us Unique?

At Greencross Chandlers, we've built a clinic culture where our nurses are empowered, valued, and encouraged to play an active role in patient care.

What sets us apart:

• We're passionate about patient care and encourage our nurses to be proactive advocates for their patients. Our nurses are at the heart of everything we do.
• A highly experienced veterinary team with a wealth of knowledge and expertise to share.
• A supportive, collaborative environment where teamwork and communication are genuinely valued.
• An exotics veterinarian on staff, providing opportunities to expand your skills while working with unusual, rewarding, and interesting cases.

Whether it's mentoring team members, supporting complex cases, or creating exceptional client experiences, you'll be joining a team that genuinely enjoys working together and takes pride in the care we provide every day.

About the Role

As Practice Manager, you'll play a pivotal role in leading and supporting the clinic team while ensuring the smooth day-to-day operation of the practice.

Your responsibilities will include:

• Leading, coaching, and supporting the veterinary nursing and reception teams
• Driving a positive, engaged, and high-performing team culture
• Managing clinic operations and workflow
• Supporting rostering, workforce planning, and recruitment activities
• Monitoring clinic performance and implementing initiatives to drive success
• Working closely with the Vet Director and regional leadership team
• Supporting client experience and service excellence
• Maintaining compliance and operational standards
• Assisting with inventory, administration, and business processes
• Driving team engagement, development, and retention
• Supporting ongoing growth initiatives within the clinic

This is an ideal opportunity for an experienced Practice Manager or an experienced senior nurse looking to step into a leadership-focused role.

About You

We're looking for someone who:

• Has previous Practice Management or veterinary leadership experience
• Holds a Certificate IV in Veterinary Nursing (highly desirable)
• Has a strong understanding of veterinary clinic operations
• Is passionate about developing and supporting people
• Demonstrates excellent communication and organisational skills
• Has strong business and operational acumen
• Is confident managing competing priorities in a busy environment
• Leads with positivity, empathy, and accountability
• Is solutions-focused and proactive
• Enjoys building strong relationships with clients, team members, and stakeholders

Most importantly, you're someone who enjoys helping teams succeed and creating a workplace culture where people genuinely enjoy coming to work.

Why Toowoomba?

Known as Queensland's Garden City, Toowoomba offers an enviable lifestyle with all the amenities of a larger city while maintaining the welcoming feel and sense of community that regional living is famous for.

Living and working in Toowoomba means enjoying:

• Affordable housing and a lower cost of living compared to many metropolitan areas
• Beautiful parks and gardens, including the iconic Queens Park
• A thriving café, restaurant, and arts scene
• Excellent schools and family-friendly communities
• Easy access to national parks, hiking trails, and outdoor adventures
• A strong local economy with continued growth and development
• Short commutes and less traffic, giving you more time to enjoy life outside of work

Located just 90 minutes from Brisbane, Toowoomba offers the perfect balance of career opportunities, lifestyle, and community.

Why Join Greencross?

As part of Australia's leading veterinary care network, you'll have access to a range of benefits designed to support your career growth, wellbeing, and professional development, including:

• Ongoing leadership and professional development opportunities
• Annual Greencross Clinical & Leadership Conference
• Career progression opportunities across a national network of clinics and hospitals
• Access to a broad community of veterinary professionals and leaders
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, entertainment, and more
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing support services
• Leadership support at clinic, regional, and national levels
• A genuine commitment to work-life balance

Apply Today

If you're an experienced Practice Manager looking for an exciting leadership opportunity within a supportive team, a thriving clinic, and a fantastic regional lifestyle, we'd love to hear from you.

Join Greencross Vets Chandlers and lead a team that's passionate about pets, committed to excellence, and excited about the future. 🐾